SAS Shoes

"Nice selection of shoes but the staff didn't even bother greeting me. I guess you have to look a certain way to get serviced."

"I've bought several pair of SAS shoes and have always been happy. This location, and my experience with the employees, has made me want to toss out my old pairs and never buy another product from them again. Last Saturday, I visited the Basse Road location and asked about a pair of shoes I saw online. The salesperson (Diane) insisted that they had all the selections and colors available online and stated that they did not make the particular color I thought I saw. For my own sanity, I checked the site and found the one I had been looking at. Diane was quick to change her attitude and helped me order the pair since it was not available in the store. I was told the shoes should be ready for pickup on Saturday or Monday at the latest. I never received a call on Monday, so I figured I would check with the store before going home. I was quickly told that they didn't have them in yet, and they would call when they were. I let the salesperson know that I had received and email 3 days ago, saying they had shipped. I was told again that they would call when they came. It made me wonder when they would come in, or if they were are the store, because he never even asked for my name or phone number to look up the order. So I called the customer service line on the email I received and gave them my order number. I was told by the associate that they were actually in the store and ready for pickup. My wife called the store back and let them know what I was told. The male salesperson handed the phone to Diane, who gave some serious attitude, much like what I got when I asked for a different color. Diane hung up on my wife mid-sentence by saying she had to look for the order now and she would call back. I just came back from the store and was never offered even the hint of an apology as I refunded my purchase. Diane told me that they were busy with customers and didn't have time to open their shipment. She also told me again that she said she would call when they came in. I said that she now had the pair of shoes that she didn't know about, and she happily replied that she was going to put them out on the shelf for display! Diane continued to offer several other excuses as she completed the refund process, but never once said she was sorry for the way it happened. Had she even offered an apology, or gave me the impression that she wanted my business, I would have kept the purchase and moved on. Diane's lack of any customer service ability solidified my decision to return them and purchase a different brand. SAS shoes is now a maybe someday consideration, but this location is definitely a never again waste of time if you're looking for a location happy to take care of a loyal customer."

"Great shoes. I've used SAS for years and u can count on them lasting 2 to 3 times longer than cheaper work shoes."

"Not your grandmother's shoe store. SAS is known for super comfortable shoes, but there was unexpected style here. Customers of all ages. Great to know this option for my hard-to-find size. Committed and polite attention from srrvice personnel."