CVS

"My experience was absolutely horrible! After being sick for five days and seeing my Doctor who ordered prescriptions, I went to CVS pharmacy. The lead pharmacist tech was so rude and disrespectful that she actually hung up on my doctor’s nurse while I was in drive thru. I had handed my the phone to them talk to the doctor’s office to get the names of the other meds that they sent into cvs because not all of the meds orders arrived to be filled. As I’m driving off, I get a text from CVS telling me my meds were not covered by insurance. When I went inside and confronted her about the situation, she said she gets calls coming in for medication from different places and she does not accept calls over the phone for meds. She arrogantly turned her back on me and walked off. The most rudest and disrespectful person I have ever dealt with. She could care less about people who are sick and needing medication. From reading the other reviews about the CVS pharmacy on 34th & Slide Road in Lubbock. This store needs a good dose of training on customer service techniques, as well as just being kind to customers. I’m not the only one who has seen the rudeness of these Pharmacy techs! This CVS store should get zero stars but I have to choose one in order to post! Changing pharmacies for sure!!!"

"CVS is one of the most useful quick stops. I buy almost all of my over the counter medications there. Actually allpriciate their food selection when I'm in need of something. If I run out of milk or sugar I know they have me covered and it's just down the street. Also a must for Easter and Halloween candy."

"This CVS drive through pharmacy has the WORST service. Only had 3 cars in front of me and I am still waiting for over 50 minutes. The wait has become ridiculous. Even if you go inside, you’re left standing there waiting for over 30 minutes or more before you’re helped. Ugh."

"What I thought was going to be a quick in and out turned into an hour hurry up and wait session. The pharmacist was loud and rude as he barked out orders to everyone around him. Seems like a very stressful environment for the in other employees. Second-hand embarrassment might be the word to best describe the situation. Overall, avoid this location if you want your Rx fast."

"This location is a joke. For almost a year now they’ve been closing nightly from maybe midnight, maybe 1:00 am, maybe 2:00 or 3:00 until maybe 4:00 am, maybe 5:00 maybe 7:00 am. No rhyme or reason as far as I can tell but I’ve been told their “system goes down.” I get updating software and having some issues for a period of time but this is just the new reality of our neighborhood drug store. For a company as large and well established as CVS I can’t imagine a scenario where they wouldn’t want to solve this major issue. There is a 24 hour Walgreens and a 24 hour market street both in close proximity to this store but other than those stores there’s nothing else in town open overnight except for gas stations. I would imagine the amount of potential revenue this location DOESN’T generate due to their nightly “closing” would be ample incentive to district management to get some IT guys in there and fix this issue. I’ve worked in this store as a vendor during these “closings” and I am almost positive that all the regularly scheduled employees remained on the clock during the nightly closings so I imagine the store is not performing well financially. Because we live so close to this store we regularly are forced to go here and during the day is used to be pretty good but the other day I was in there and they had buckets and tubs all over the store to catch water dripping through the drop ceiling. It seems to be in complete disarray. I’ve told my wife so many times “I’m going to write a scathing review on something” but I always would blow it off and go on about my business. Earlier in the day my wife had seen a Dr. and when asked where to have a very important and much needed Rx sent she logically replied, “to our neighborhood CVS, since they’re open 24 hours.” She tells me her script is ready and I wrapped up what I was doing and headed straight to the pharmacy only to see some janky sign “Temp Rx Hours: Monday-Friday: 8am-11pm(but the second 1 was originally a 2 that someone had just scribbled a 1 over.” If y’all are going to be closing so sporadically can y’all at least update your hours online and/or the CVS website AT LEAST? I don’t know if district management is aware of the incompetence and sheer laziness of management and employees in this store but if you are shame on you. It’s shameful to say the very least and I would be ashamed to be the district manager of this store. Do your jobs. Don’t advertise yourself as a 24 hour store and pharmacy please because you’re not and havent been in some time and seem to be making no effort to be again. Anyway, rant over. But y’all suck, for real."