Insomnia Cookies

"I ordered cookies for my Tech student for a Valentine’s Day delivery. He got a text saying they would be delivered between 2-4pm. At 7pm he told me they had not been delivered. I looked at my order history and it said they were delivered. I called the store and spoke to Mackenzie. I told her my order said delivered but they were not. She apologized and said they would send the order out again. At 8:30 my son got a text from Door Dash that they had unassigned the order due to wait time. I called the store and once again spoke to Mackenzie. She apologized again and said they assigned to Door Dash due to the urgency and lack of drivers for the store. She said she would have one of their drivers deliver so they could make sure they were delivered. Shout out to Mackenzie for going above and beyond to make sure my order was executed!!!"

"I ordered a 4x4 cookie box, when it arrived I found not only were the cookies cold, hard and stale (I live 15 ish minutes from the store so understandable I guess) but I was missing 2 cookies. I called up to the store and told them I was missing 2 cookies and the guy sighed heavily, clearly annoyed about it. He said he can send them to me or refund them. I chose to get them sent because they were the red velvet cookies and whole reason I even ordered. An hour passes and I still haven’t gotten my cookies so I call again. He answered the phone with an annoyed “hello?” then after I asked about the cookies he said he just sent them out a few minutes ago and they would arrive shortly. I thanked him again and waited for the cookies. Another hour passed and I still hadn’t gotten the cookies. Horrible customer service Called corporate because the store was rude and unhelpful and got a refund"

"I've tried this place twice since coming to Lubbock. Both times I ordered delivery. First time delivery took about 45 mins or so. This last time they took over an hour and half to delivery!!! I called and they seem to have forgot about my order. I'm not even that far from the store! Cookies are delicious and they were delivered warm. But next time, I think I will just order and go pick them up."

"Mackenzie G was absolutely amazing!! She made us feel welcomed the moment we walked in. She has such a bright positive friendly inviting personality that makes you feels right at ease. The BEST insomnia experience I’ve had!! Thank you Mackenzie!!"

"Deeeelicious!! Y'all need to go. The cookies are crazy yummy. We got the 4+4 pack and the dozen minis. Minis were cooked to order, so warm and right out of the oven. Ice cream was also tasty. You can see how big the deluxe cookies are vs. the regular. The staff was very nice . Definitely recommend! Plus, they deliver!"