Visible Changes (inside Deerbrook Mall)

"Nope. Won't be back. I've been here before and never had an issue. I took my daughter recently, who is a child. They have a list of prices for each level of stylist. I chose one that should've been $28. When I got to check-out, they told me $45. I ask why, and the girl at the front desk said, "Oh I don't know." and just stared at me. I asked her why the price list said $28 and she again told me she didn't know. I asked her to find out, and this girl said she needed to call the stylist, who was about 15 feet away, then said, "Oh I don't know her number" then stared at me. I had to ask her to go find out, and she acted annoyed, then came back and said it's because my daughter has curly hair and that's the final price. I was charged almost $20 extra FOR A TRIM because of my daughter's hair texture, which is the most appalling thing I've ever had to deal with from a hair salon. The worst part was how CLUELESS the girl at the front desk was. She was rude and just showed no interest in her job whatsoever. She just did not care and didn't seem to know, or want to know, anything, like she's annoyed to even have to be there. The fact that I was charged for my daughter's hair texture, rather than the fact that she's a child as listed on their website and in-store was gross and reeked of low-key racism. I will absolutely not ever come here again and have told everyone I know not to bother with this place."

"As someone who has been coloring my hair for about 50 years, I have experienced "good, bad, and just okay" services. Today, was a WONDERFUL experience with spot-on color by BRIDGET and then BEST hair cut I've had in a very long time by RACHEL. So we all know Visible Changes charges different tiers of service, and yes RACHEL is promoted as one of their higher-priced more experienced stylist. All I can say, she is WORTH IT. And BRIDGET is one of the top tier too ($$$$) but absolutely worth getting my hair looking this good! This was a 5 star experience!"

"I have been going to Antonia for over twenty years. She knows just how to cut my hair so that it looks good and I can style it myself. Visible Changes has been around for awhile and is a very professional salon with excellent employees and products."

"Most amazing hair experience of my life. She did better than expected! She gave me a level of confidence I've never had."

"TLDR; Unprofessional. Use at your own risk. If I could I would give this place 0/5 purely based on the complete lack of professionalism. My wife called for a quote on how much a simple hair coloring and cut would be. She was told $70 for coloring and $35 for a cut. She was excited beyond words as she hasn't treated herself to something like this in over a year. She arrives a little before her appointment giddy like a kid in a toy shop. That would quickly turn to sadness and tears. When she is greeted by her stylist, she tells and SHOWS her exactly the color and style she wants. Her stylist proceeds to tell her that she, the stylist, only has 30 minutes and won't be able to do the coloring my wife wants. After assessing my wives hair she makes disgusting comments about the condition of it. My wife takes care of her hair the best she can. She tries talking her into another color that isn't even close to what my wife is looking for. After my wife tells her that wont work the stylist steps away and comes back with the manager after some time. The stylist either lied about what my wife wanted or had absolutely no clue what my wife wanted even after being shown photos. Its at this point a "contract" is brought out that my wife signed apparently stating that for them to color her hair would cost $300! What happened to $70 she was quoted? She then decides that she'll just get her hair cut. This was the only positive experience as the young girl was absolutely amazing!"