Hiley Mazda Service

"My car had sat for a while, driven only once a week around the block for several years. In the middle of that time period, i received a notice about the rear parking brake recall. So this year I took it in and asked them to fix that, as well as take a look at the rest of the brakes and tires. The tires needed to be replaced and they said the rotors turned as well. They replaced the tires, and supposedly turned the rotors. A week after the service, the car began to shake when braking. So I took it back, and they rotated them again (supposedly). They also said that the headlights needed to be adjusted (one was aiming down), but couldn't be adjusted because the entire front end was off a little, and would cost thousands to fix. After the service, I took the car home. The headlights could be adjusted easily with a screwdriver (free fix, saved thousands), which I did. But a week later, my wife took the car to Arkansas. For a month, the rotors slowly began to cause a bad shake while braking while she was away.... When I got the car back home, I decided to just do the brake job myself like I usually do on my cars. The threads on the upper bolt hole on the caliper mount was stripped. The lower was barely tight. So, then I needed a new caliper mount. But mazda only sells the entire caliper package ($300 instead of just 50 for the mount). So in summary, I had to visit the center 3 times in order to receive a bad brake job with at least 1 damaged expensive part, and an attempt to scam me a few grand on a 5 minute fix."

"I wanted to get my fuel injectors on my Mazda CX-5 replaced as preventive maintenance, yet they refused to provide an estimate. I was told I need to have it diagnosed before they can provide an estimate.... That sounds like a ripoff to me. It's a standard job that I did not want to do myself. I guess I'll go somewhere else. I am dissatisfied with this model of customer care."

"From my wife: I twisted my ankle in a hole when I went to move my car because the other cars weren't parked in an organized fashion. To literally add insult to injury, an employee openly laughed at me. I had to catch myself on the door handle of my car to prevent completely falling and partially being injured worse than I was. I'm currently dealing with my ankle being swollen and severely sprained. Furthermore, when my car was finished, my husband who wasn't even with me got a text but I didn't so I waited there for an extra thirty minutes for no reason because no one came to talk to me. I had to go find an employee to see what was going on. I'm not only disappointed by how I was treated, I'm disgusted. I sent this information directly to them, but have received no response. As for the work on the car, that was fine."

"Came out to greet us as we arrived. Mark was friendly and helpful. Listened to my concerns and walked me inside to the waiting area. Once they were done they sent me a text with a video showing me my engine and that all was good. He came in to get us and took us back to the car and made suggestions to better protect our engine. Great experience."

"Rich is absolutely amazing! He's patient and kind and made sure my daughter got the best deal on her brand new 20 Mazda 6."