Meineke Car Care Center

"Had a pop up “check engine” just I was getting my inspection for my yearly registration sticker renewal. Not great timing, to say the least. Drove it right over to Meineke, & they gave me quote & scheduled it for the next day. Done in just a few hours & I was ready to get all approved for my sticker. Their front desk gal was so very helpful! Even dropped me off at home & came back to pick me up when my car was ready! Thank you Cassey!! You’re awesome!! Loretta"

"I have been in this shop twice now since I moved from California. With my personal car they really did a good job fixing a problem with two sensors that was caused by an independent shop that is right down the road from them. Jesse listened to my concerns and after a brief chat he said “let me take a look and see what is going on”. He promptly came back and explained to me what was going on. What really impressed me was that he was straight to the point and without trying to scam me for more money!! You don’t see that now days!! , I authorized the repair and I was on my way in under an hour with my vehicle running like a charm!! This is my go to shop moving forward!! My wife’s car is definitely coming here as well. Great shop!"

"Response to owner: First of all that car was not worked on until I got sick of waiting on you (work started a month after it broke down). When I contacted your store all that had been done was look under the car and it was obvious the axle was the issue (nothing else was done, I'm sure looking at the axle doesn't void the warranty). All you have are documents stating what part# is needed and how to (maybe) install properly, and again, that does not mean your technician did it right!!! Brought my car to Meineke Hurst back in April to get the brakes checked. Upon their inspection, they stated I would be needing new front wheel axles along with the brake replacement. All good so far. Fast forward to early July, my transmission breaks down. Upon inspection by my warranty's technician and the shop handling the transmission repair, both confirmed that the driver's side axle had been improperly installed and appeared to be too short. This issue was causing fluid to leak and eventually led to the transmission breakdown. I was provided with reports from both the warranty and the shop, along with pictures. I also have the axle in the back seat of my car. All of this evidence points to the shop technicians' negligence. However, all the shop manager and the owner of this location had to say was that they ordered the correct part (which doesn't guarantee that the correct part was delivered or that the technician did the job properly). They also claimed that no one had the right to say they were liable for what happened. We attempted to contact the owner directly, but he did not take any of our calls. We then contacted Meineke corporate, and they reached out to him. He stated that he would not be contacting us. Subsequently, we brought this issue to the Better Business Bureau (BBB), and they contacted the owner as well. Finally, we received a response, but it was the same evasive stance. It seems that the only way to hold them accountable for their wrongdoing is to sue them. So, to save yourself the trouble, I recommend going somewhere else. I will never recommend Meineke to anyone again."

"Edit: On 6/12 I took my car that was functioning perfectly to Meineke Hurst to have a timing belt changed for preventative maintenance. When I received my car back, the check engine light was on. The employees of Meineke have not been able to fix the check engine light even after I returned several times to them. In the end they gave up and told me to go to a dealership mechanic. I am now having to pay more for the dealership mechanic to try and figure out what is wrong with my car that was working just fine with no check engine light until Meineke serviced my car. The check engine light is for the camshaft position sensor, which is part of the timing. After taking the car to the Huffines Chevrolet dealership service, they sent me photographic evidence that the timing belt was installed incorrectly. The timing was corrected by the dealership, and I haven’t had any problems since. It hurts my heart to have to take my review from 5 to 1 star, as the workers at Meineke were very kind and polite. However, the root of the matter is that they caused a problem in my car that was not there before and could not fix it."

"Man i will bring all my vehicles here for service from now on. I will also recommend this shop to everyone i know. I don't just throw five star reviews around. You really have to earn them from me. These guys didn't talk to me like i was an ignorant vehicle owner. They all made me feel very welcome. The Tech that serviced my truck was James Baucorn. James treated me with respect and properly evaluated my decision to do my brakes. Which is exactly what is supposed to happen when a customer comes in thinking they know what they need. He then recommended other services based on our conversation, and never tried to sell me something i didn't need. He then put an estimate together in the blink of an eye, we agreed, and they had my truck fixed up in no time. Thanks guys for all your professionalism. This is something commonly missing from most automotive repair shops."