Domino's Pizza

"I waited an hour and 45 minutes from time of ordering at around 6:00 PM, until the moment I left at around 7:45 when I canceled my order and left. The pizza tracker said the pizza would be ready at 6:30. I clicked the button, "I'm here" on the tracker to alert the team inside that I was in the car-side parking space outside to receive my pizza. After two minutes, the tracker asked if I had my pizza yet and I said no. My son and I waited outside in my car about 5 extra minutes and decided to go inside to see what was going on. It took me a long time to get helped at the front register. Once I was assisted, they looked for my order and said "oh, it should be out soon. I sat down and waited. There were 4 individuals also waiting on pizza. After about 30 minutes, one lady finally received her pizza. She was the first to leave. However, more people started coming in. The drive-thru did not look like it was moving. The staff looked incredibly frazzled tying to manage everything, very incompetent. Two men canceled their orders and left. I asked again about my order and they said it shouldn't be too much longer so I sat back down. Groups of people started coming into the building, very aggravated. A group of customers started swearing at each other (in front of a room full of young children) because one lady cut in line. I finally decided to cancel my order after being told to patiently wait for over an hour after I got there. Everyone else seemed to have got their orders except me for some reason. I'm not sure if my order got lost from my ticket/receipt, or what. I overheard someone say the online ordering system was not working correctly. I have no idea if that's accurate - but everyone else BUT ME received my pizza. Even people before me. Even people who came in after me. One guy in particular demanded 2 cheese pizzas immediately, and he got them immediately. They all got their orders but I didn't. I stayed patient. I listened to your staff. I sat with my son as we had to endure your customers verbally abuse one another because of the frustrations they had over something as silly as pizza taking too long. I will never eat at another Domino's again. Ever. Bye."

"so just got a delivery from this dominos and let me tell you it was top-notch thanks to jenna. the moment she handed over my order i could tell she was guinuinely friendly not the usual vibe you get with deliveries. her smile and positive energy made the whole exchange feel like i was chatting with a friend who happened to bring me dinner. what really got me was instead of the usual automated updates she called me when she got here..that extra touch really stood out. in a world where everything's so fast-paced jenna brought a bit of warmth to the table. if you're looking for a delivery that feels less like a routine and more like a friendly exchange jenna's your person. kudos to her for making my domino's experience exceptional!"

"Perfect place to have a meal with your kids! The team was friendly and entertaining all smiles even when we brought in 11 kids! Will definitely make a point to stop by next time we drive through town ! Thanks for a great experience"