REI

"REI refuses to honor their one year return policy even though that’s what they push you every time you go to their store to become a member because you get a 1-return policy. I went back and bought them here because they promoted the one-year 365 day moneyback guarantee. I bought one high-end Oncloud sneaker. I liked the value of the policy that my wife bought a pair of hoka bindis two days later. Yes I wore it and there is some wear and tear but they look like new (minus some normal dirt at the bottom). I had returned a pair from wild pair in pearland that has always been so helpful. Whenever REI sold me the membership the girl at cashier desk and the sales rep said it doesn’t matter if it’s dirty. As long as it was within reason. To be honest there isn’t a scuff or mark on the shoe, just on the bottom. Nothing is wrong or anything. I tried to return it and they refused to accept it even though it’s only worn a handful of time. I rarely wear them. They said it’s been six months and they wouldn’t take it back. I paid more here because of the warranty and peace of mind. I never shopped at REI before this sneaker purchase but I won’t anymore. Bunch of crooks."

"Product wise, it has my hiking needs. If you’re looking for a pleasant experience and a positive interface with employees, this IS NOT that. Surly, distracted employees make me prefer to shop online and cut out the apathetic interface. Nobody says hello when you walk in the door despite them looking directly at you. Employees are focused on their socializing huddles than customers. They seem annoyed to help you. Someone REALLY needs to course correct these people. Good products, unpleasant experience. Poor corporate culture filtering down to employees."

"Of course it’s just before Christmas but this REI was so well stocked. Every shelf and display chock full of merchandise. I stopped for one simple strap but Judy loaded up with a camp blanket, slippers, etc."

"Me, my bf, and his little brother went in there. The store is very nice and has a lot of cool equipment. The employees on the other hand followed us around the store and kept bothering us. I understand they have a job to do, but his little brother heard them talking and telling them to keep an eye on us. It was only our first time going in there. We weren’t doing anything suspicious just trying to look around"

"This store is in a good area and location. Has plenty of sports items and services to all your sporting needs. Staff is always happy to assist me when stopped and questioned by me for help. Always a great experience in REI for me and my family. I've been a REI member for over 30 years, and it has great rewards. Some of my purchases were done online and picked up in store. Great resource and availability. I recommend it. Extremely satisfied."