Helfman Maserati of Sugar Land

"Drew Ortiz was a gentleman . Everything went very smoothly and very professional. Was even more impressed how easy went our negotiations on the price we wanted to pay. I’ve been buying cars for 25 years and Helfman Maserati top them all . I’ll definitely recommend friends and family !!! Thank you"

"I highly recommend Jaime Huezo at Helfman Maserati of Sugarland. He took his time in answering all my questions and making sure I was beyond 100% comfortable with all my decisions regarding my new vehicle. He was very knowledgeable and made the process so easy. His customer service skills, especially his patience with me were definitely above and beyond because on top of the million questions I had, I had also changed my mind a few times on the vehicle that I thought I wanted :-p I am VERY pleased with my new Grecale!"

"It was a pleasure to work with Jaime Huezo at Helfman Maserati of Sugarland, he provided exceptional customer service, he was attentive to my concerns and needs. He kept me informed throughout the entire process and I would highly recommend him to anyone looking to purchase a Maserati or any other vehicle. I would also like to mention that I did not feel any pressure, which was definitely a wonderful experience. Tyler, the Finance manager was great to work with as well. He was upfront and honest and processed the paperwork in a timely manner. Thanks again! I love my new Maserati Grecale!!!"

"Great service and beautiful cats to choose from!! The service department is top notch and everyone is so helpful, shoutout to the parts manager Danilo for his professionalism and knowledge!!"

"*AVOID HELFMAN FORD OR HELFMAN MASERATI! Lazy, messy, poorly coordinated, & unprofessional service!!* This was my exhausting & time consuming experience purchasing a pre-owned vehicle: I test-drove a Mercedes SLC 43 AMG that was advertised for sale on Helfman Maserati's website. I asked for Jonathan Luna as my salesman because of his positive reviews on the dealership's Google page. Before purchasing the vehicle, I asked for the dealership to fix the driver's side tail light because the corner of the light was not flush with the body of the vehicle like it should be. Manager at Maserati stated that this could be fixed, but it would be done at the sister dealership (Helfman Ford) where they house & service all used vehicles. I took pictures of all sides of the car before leaving that day. At that moment, everything was working like it should; no warning lights on, exterior (including all 4 rims) in pristine condition for a used vehicle. I came back a few days later to officially purchase the car & I saw Helfman Ford's very messy job on the tail light; the wax/adhesive they used to glue the tail light had been used in excess & was showing from the crevices of the light, which looked extremely tacky & obvious from a distance. I agreed to purchase the car under the pretenses this would be corrected, as promised by the Maserati manager. I was told to leave the car at Helfman Ford so they could fix their messy work. I also asked the salesman, Jonathan, if he could make sure the interior was detailed because there was residue on the A/C vents, an ink mark on the odometer, & general dust/dirt inside the cabin. When the vehicle was ready, Jonathan ASSURED ME that he personally made sure that the vehicle was detailed. When I got to Maserati after work, I found that the interior had NOT BEEN DETAILED like I was told. Not only was it still dirty, but the "low tire pressure" light was on & reading a tire pressure of 25 on the front R passenger tire. I found that the rim on the front R passenger tire was CHIPPED & there was a scuff mark on the actual tire right above the chip, proving that someone hit a curb while driving the vehicle. Manager at Maserati reluctantly agreed to arrange for the rim to be *REPAIRED*, but I had to take the vehicle back to Helfman Ford AGAIN (for the 3rd time) & I had to put air in the tires myself since they don't have any air pumps & their service department was closed. Discount Tire filled all the tires with air, but the front right passenger tire still would not retain the proper air pressure. I brought the vehicle back to the Helfman Ford dealership like I was instructed to. I spoke to Robert, the service manager, & he agreed that there was a scuff mark on the tire above the chipped part of the rim, proving someone hit a curb with my vehicle. He said Helfman Ford should definitely rectify the issue (including diagnostics of the tire since the tire that was hit obviously had an air leak). He directed me to the Helfman Ford pre-owned sales manager, Milton, & I explained the situation to him. He said he had no idea what I was talking about & just had a terrible attitude in general. He told me that I needed to drive back to Helfman Maserati because no one at Maserati was answering the phones & they were the ones I purchased the vehicle from anyway. A ton of confusion had to be cleared up before the rims were "repaired" by a third party that was hired by Helfman Ford/Helfman Maserati. All they did was paint the rims with the rims STILL ON THE TIRE which is clear from the pictures. This was NOT what I was promised by the Helfman Maserati manager-- he told me the rim would be "REPAIRED". Even though the tire was damaged by a Helfman employee, I had to take the car to Discount Tire to have the tire inspected. Turns out, that tire was INDEED damaged & I had to pay to replace the entire tire (see attached pictures). The Helfman experience is pathetic & disappointing. If the vehicle you like is for sale at another dealership & you're trying to narrow down your options, CHOOSE THE NON-HELFMAN DEALERSHIP!!"