Johnston & Murphy

"Purchased a set of $200 shoes/boots 13 months ago that have a zipper along with shoe laces. I have used them for work every week and have enjoyed wearing them while taking good care of them. However, there is a massive flaw with the cheap zippers used on J&M products. Since I have owned them, the upper part of the zipper has been shows degrading and coming apart. It was to the point that my pants were being damaged by the metal protruding from the zipper as it is unwinding. I dealt with this the best I could but last week as I was preparing for work, I went to zip up my boot and the zipper came right off at the top because the stopper pieces disintegrated. This caused me a lot of problems that day because when there’s a plane full of people waiting to depart and you need to be there to fly it, it’s hard to just call in and cancel. I managed to somehow get the zipper back on and made it through the day. When I brought these shoes into the local store I was given a very explicit response about the warrant length, which is only 1 year from purchase. No other help was offered in any way by the woman working the desk. The interaction took maybe a total of a minute and I left. I am completely disappointed that I not have to pay out of pocket to have a better zipper sowed on after just over a year of use on $200 shoes. I will avoid this company and their products and recommend you all do the same. There are better products out there."

"Great staff. Awesome warranty program"

"Went in to look for a black shoe. Lady up front today was nice and helpful. The guy in the back was a jerk though. I was walking towards a pair of shoes I liked to get a better look and the gentlemen said to me obviously you weren’t listening to the help the associate was giving you, so I left."

"Miguel was the sole salesperson the day we were there. He was inundated with customers, but miraculously served us all without making anyone feel slighted. He kept track of all of the requests and needs of each customer. He made excellent suggestions, asked the right questions, and had a delightful demeanor throughout. He made us feel comfortable and welcomed. We left happy with our purchases and will definitely return to the store. He is a treasure! Thanks so much!"

"Been shopping here for years. I have about a dozen JM shoes for work and casual. The service is always 5 star. I went today and as usual I bought more than I planned. The staff makes it too easy to spend money. You cannot put a price on the kind of service and politeness found at this location."