Cavender's Boot City

"Love this store and the amazingly kind and helpful employees. I'm not a Texan and I needed a lot of help and expertise helping me choose boots and hats. This store has super knowledgeable employees that went above and beyond in helping me find what I was looking for. I will definitely be back and bring my husband here! They have a great selection and what they can't find in this store, they'll try to find at another one for you. I had so much fun shopping here and came out with the cutest outfit for dinner tonight!"

"Terrible customer service and rude employees. We asked for a specific boot and size, and were brought the boots from an employee. Trusting them, we bought them as we knew that was the product we wanted and upon arriving home discovered they were the wrong size. Within an hour or two, came back, and wanted to exchange sizing. They said no because they were “too scratched up”, when all we did was bring them home and back. They are okay selling a product they wouldn’t even accept back? What? We even showed them pictures of trying them on in store and that was the condition they were in prior to purchase on the floor of their store. Ridiculous. Went to a different cavenders and they had NO ISSUES and were actually sorry we bought the original ones at that condition."

"Customer service on the floor was great for it being the holidays however the girls in the register need a re teaching on good customer service. Paying almost 200 dollars on items and not even a bag given nor a thank you! worst of all, not even seeming to be apologetic it’s the holidays I understand a long day… still some kind of good customer service at least a happy holiday."

"They have an excellent selection and the manager, Brett, made sure we were well taken care of. We got a great pair of Ariat boots, a nice belt, and new insoles for my old pair of Ariats."

"I went in with my daughter to find some things she needed and there's was no customer service. The 2 employees that were outside just stared at us and didn't say hello or ask if we needed help. Then we went inside and no one said hello or asked if we needed help either. We were looking at the boots and notice a employee looking and boots also and just standing there but she still didn't ask if we needed help either. Then we get to the register to pay and a man I think he was the manager was on the phone trying to get help with a problem with his registers. He seemed frustrated and was getting upset over the guy on the other end not paying attention. Sir we customers feel the same way about your employees not being helpful. The irony."