Boot Barn

"This place has boots that have a defect but because they have them discounted 20.00 already they wont discount them for the defect. Even if youre spending 500.00 on other purchases...just like boot barn to let a customer walk out...this place is a joke..."

"So glad we came here! After talking to three other retailers, we were told my daughter was “looking for a unicorn” meaning the style and color she wanted didn’t exist. Enter Austin, our super friendly and helpful sales associate, who helped us locate exactly what she wanted in record time. And when her size wasn’t in stock, he found the same style in a different color to ensure a proper fit, then ordered them to be delivered next week. She’s ecstatic, and I’m relieved we didn’t have to drive to yet another store. Thanks, Austin—you’re the best!"

"SCREW GABRIELA! Today is Wednesday, October 11 2023 and I just had the absolute worst experience at this Boot Barn. The reason for this is the horrid employee that is named Gabriela. Ever since walking into the store Gabriela had been following us around and sort of “overseeing” us as we were looking around. The presence she had was very passive aggressive and made it difficult for us to enjoy shopping. Then we went to go and try on a pair of pants with a pair of boots in the fitting room, when Gabriela made the experience awful. She told us in a very rude and dominant tone that we couldn’t bring in any boots into the fitting room. I understand if it’s store policy, but the way she conveyed this message was incredibly bad. Once we were done and finished shopping, Gabriela rang us up at the register and then I asked a simple question. What are rewards? Why don’t I have any? After spending 400 dollars in the store I’d expect to have a few points. Gabriela then told me in her condescending voice that “That’s not how rewards work, if you had rewards I would then tell you.” Never in my life have I hated an employees attitude so much. For this customer service alone, I would not recommend this location to anyone. I know this is not regular for all boot barns as the location in Forum handled me and my requests excellently. Gabriela should not have this customer service job and should be fired."

"Always helpful at this location. It has a smaller selection than some of the other stores, but they're constantly getting in new items. I recently bought a Stetson hat I've been wanting but could never find anywhere else"

"My first time buying boots at Boot Barn. I've always gone to Cavendars out of habit, but never again! This was SO much better. By 100%. Selection, prices, experience, everything. Can't wait to go back."