Rally House Southlake

"Was in Southlake for a conference and chose to stop by rally house on my way home since I had never been to one and saw them all the time on the Rangers broadcast. Was greeted at the door by a young sales associate who I could not understand because she was mumbling. I politely told her that I was just looking, and thanked her for the help. About five minutes later I watched the manager go to the back of the store for an interview and I overheard her tell the associate to follow up on the floor, which come to find out meant to tail and document me as if I was going to shoplift. It became a very uncomfortable experience because no matter what I was looking at this associate was within 5 feet of me, and constantly followed me and one other customer around the floor. I understand that stores need a loss prevention tactic but this one is not ok especially since the register and other employees are at the exit, poor management leads to these unfortunate situations. This is a shame because the young man that checked me out was so nice and made small talk about my favorite teams, the whole store should strive to that excellence, he got you this one star because without him the store deserved zero stars."

"Rally House is great. They have a great variety of high quality apparel & merchandise for all of the college and pro teams in the area (as well as some Southlake Carroll HS merchandise). It's my go to place for birthday/christmas gifts for family and friends and usually end up walking out with something for myself, too. It's a little pricey, but I think that comes with the territory when you're dealing with college/pro sports teams' branded merchandise. Staff is friendly and helpful and the store is always well kept (which is amazing, given the amount of merchandise they have in store). Highly recommend!"

"Ashley, customer service associate, was extremely rude and non helpful. My wife and I were at the store for 20-30 minutes and never once asked if we needed any help. When I asked for help, she gave us an attitude and felt very uncomfortable, unwelcomed, and upset. We had 8 items and would have liked help. Instead we left empty handed. I am shocked that Rally’s exceptional customer service, quoting from Rally’s website site, is absolutely opposite from our experience for the first time in the store."

"Awesome place to get your Dallas sports or favorite Texas College gear (and there's a little section in the corner for OU and OSU). They have everything from t-shirts to man cave items and everything in between. Fun place to browse, even more fun to pick up another t-shirt or anything else you "need", lol."