Jos A. Bank

"This was originally a 1-star review for the following reasons: "We had the worst service I have ever experienced. We were there for 3 hours, promised a discount that was taken back at the end, and the lady helping us didn't write anything down so after we left with the tuxes she gave us, we realized that some people were given the incorrect jacket and/or pants." After going back to the store to exchange some items and get one more person fitted, the lady who helped us previously approached me directly, took responsibility for what happened, and sincerely apologized for the experience. I know that was difficult to do, and I greatly appreciated her honesty and acknowledgement of the incident. I respect that. __________________________________________________ I have been to this store about 10 times in the last few months. Every single time, the staff has been extremely helpful and the customer service has been impeccable. I would highly recommend this store after my recent experiences here."

"Went into the Southlake store to purchase a suit. Lotus helped me pick out a Joseph Abboud suit. After alterations had an issue with it but Lotus took amazing care in helping to make my purchase right. No pushback. Just did what he thought was in my best interests to make my purchase experience meet expectations. In today's world not too many companies are putting the customers' needs 1st. Lotus and Jos. A. Bank did that! I truly appreciate the customer loyalty and strongly recommend Jos. A. Bank for their inventory but just as importantly for their customer service and their ambition to satisfy their customers 100%."

"The experience I had was awful. I have been a long time customer and this store has put an awful taste in my mouth for the company. I walked in and I was 1 of about 4 customers in the store. There were about 4 employees during my visit. I found a suit that I wanted to buy, and I was directed to go and try it on and come back out so we could look at getting it tailored. After waiting 20-25 minutes of standing and waiting to get tailored to get fitted I left. The lady who was helping me seemed more interested in taking phone calls or talking with other employees than helping me get squared away and make a sale."

"ZERO customer service. Walked in to buy 4 shirts 10 minutes before closing. A little late I know. The young salesman that was helping me was having trouble finding my size and instead of helping him, the Manger told him he has 2 minutes. Less than 1 minute later he said we have to go. With that I said I will just go. He said we have to close the register by a certain time. I was prepared to spend $180 for 4 shirts and would have been done in just a moment but I was basically told to get out. Again, zero customer service. Been a customer for more than 20 years, Joseph A Banks should be ashamed..."

"I had an appointment to pick up my suit after two weeks, but when I arrived, the fitting was incomplete, and my pants were missing. Despite waiting for so long, the service was disappointing, and I left feeling frustrated and angry. I did receive my money back, but the overall experience was very poor. Overall, I would not recommend this business to anyone even though I was their customer for many years. The service was unprofessional, and the customer experience was terrible. I suggest looking elsewhere that values their customers and provides a better experience."