Seasonal Comfort Sub-Zero Repair

"Great communication and overall service. Shawn was the technician that came out to replace a fan on my Sub Zero refrigerator, and he was polite, efficient, and thorough."

"Extremely pleased with Seasonal Comfort. Shawn was so friendly, knowledgeable, thorough and arrived in time to repair to clean our Scotsman Ice Machine. Such a pleasant experience all around! I highly recommend Shawn and Seasonal Comfort!"

"Where do I begin. Kids took over =things went downhill badly. Service call delayed rescheduled to fit their schedule, to increase calls in the area (to maximize $140 call charge per customer which was NEW and not mentioned). Service call failed to repair. More delays. Spoke w/ Mom (founder) who was surprised and tried to help. Admitted the kids do it their own way. More or less admitted they do not care about customer feedback and will address in their desired time. She apologized. Could hear her disappointment. Sad to think she is no longer listened and kept on to keep her busy given she built the business and has so much more to offer."

"This is a factory trained and authorized SubZero repair company for the Houston metro area. My overall experience was ourstanding. My freezer started going bad about a few weeks ago. The warranty company (CHW) sent a repair team, and their assessment was a bad heat exchanger unit. Unfortunately, CHW said that the parts were not available and offered an unacceptable buyout option which I turned down. I received quotes from 2 other companies. Not only was Seasonal Comfort the lowest price, but Alice went above and beyond to expedite my repair and get my parts from Dallas in one day. Richard (technician) showed up at 8am on Saturday morning exactly at time promised. He was extremely professional, courteous and technically excellent and explained everything he was doing to completely replace the entire freezer side of the unit. At the time of this evaluation (less the 2 hours after repair), the freezer was cooling off and performing again perfectly. This company performed above expectations and deserves this 5-star rating. I would highly recommend them for any SubZero refrigerator work in the future. Thanks again Alice and Richard for your great effort in short order."

"Our built in microwave stopped working and I booked a service with this company. We live in greater Houston area so they told me there will be a trip charge and they can only make trips specific days of the week. I was scheduled 10 days after my call. On the day the tech arrived on time. Removed the microwave and after a while he told me the issue was a burnt out cable. The previous tech must have left a half finished job according to his words. He fixed it then asked if I had an electricians type that I provided. He also said if any issue they won’t charge the trip charge. I received a 360 bill for this repair out of which my HOI covered 240. Trip charge wants covered by them. 5 weeks later microwave stopped working again. To avoid a big bill my husband opens the unit and you can see the findings. The cable burnt terribly to an extend it could have caused afire. Question is WHY DO these SPECIALISTS CAnnot fix a simple cable and yet do not have an electrician toe and why are they still the only rep for WOlf . Very dissatisfied with their service and would not recommend to anyone if they do t want to burn their home!!!!"