Best Buy

"We connected with Josh in the TV department and he was very helpful. Needed to find specific bolts for our existing wall-mount. He even took the time to find a floor model of the TV we have so my husband could be sure of how to attach it when we got home. The only disappointment was that the box of assorted hardware was $20.00 - we couldn't just get the exact size by itself."

"These people REALLY assume everyone shops here all.the.time. I had 30 mins to pick up my kid so I run in to grab my pick up order. There's a sign for store pick up. There's also a sign that says check out. I walk straight to the store pick up sign & the lady says 'ma'am there's 1 line'. I look behind me at how long the line is. Ugh, mistake of thinking I could just run in THIS place this time of the year, Smh. How are we supposed to know that? I don't shop here! I ordered a game online. Josh was not friendly at all, even though he works in Geek squad, he was at the counter. When another customer walked straight to the pick up counter, I informed him. He stated he was just there & he didn't have to do that earlier. This shows poor organization on the store's part in NOT making it easy for the pick up customer to get in & out. I haven't stepped foot in that store in 3 years & I live super close. I definitely won't be back for about another 3years."

"Was waiting in line to be helped near Laptop section. When cashier was done she just walked away as I stepped up next. Mind you there isn't a line whatsoever I'm the only person standing near register. Another salesperson comes to register and doesn't even acknowledge my presence but calls their customer over. I asked this salesperson if they could get me someone who can help me which thankfully a gentleman in a red shirt was happy to assist me. Only to be met with another rude cashier who for one didn't even provide me a receipt or a bag for my item that I purchased. Not sure where this rudeness came from but I hope this staff gets better training on customer acknowledgement."

"After the runaround with AT&T I came to the Humble Best Buy to seek assistance with an upgrade! We were greeted by Dianna in the cellular department and not only did she make our upgrade process easy she also got us to grab some additional accessories and even put on our screen protectors. Later on during the day after my Uncle was also having issues upgrading through AT&T I recommended we go back to Best Buy, well Dianna was there to save the day again, she helped us with our second upgrade of the day and was assisted by Cindy who help us put on our screen protectors they were both so helpful and made our visit enjoyable! For now on we will only be upgrading with BestBuy Humble location!"

"I needed a mouse for work laptop. The female assistant greeted me warmly. She walked me to the area where the computer accessories were found. She answered my questions regarding the type of mouse I was purchasing. Cashiers were speedy to check out my purchase. I went home to continue working after I set up the new mouse. Great place of business."