The Home Depot

"2/3 of the staff at this location is absolutely useless. Unfortunately is normal at any Home Depot to be lucky to even find an employee that exists that can help you…but for this location in particular the only people actively working were all 40+ years old. Everyone else was standing around joking with each other, yelling stuff back and forth and talking about “that’s not my job” and “that’s not my department”, while customers just stand around wondering if they’ll ever get assistance."

"I went to this Home Depot and it is, by far, the WORST location that I visited. I went in looking for hardware for my table. The first person that I asked wasn't sure but helped me look. He told me that I should find someone that worked in that area. I couldn't find anyone around so I went to the front and asked someone else who didn't know but I was told that she would call someone to assist me. After 25 minutes of waiting and no assistance, I tried to find the right hardware myself and I left the store. Needless to say that it wasn't right. This is closer to my house but I will probably not go to this location again unless it is an emergency."

"Okay guys. Hands down best customer service at this location. My partner and I needed to get floor base boards that come by 15Ft per piece. An associate, Ms.V, further assisted us in finding someone that could cut them for us, helped us carry it to our car and reassured that we got what we needed. Incredibly helpful."

"I recently visited the Westheimer location. I am a IT field installer and every tool I own was stolen from the storage unit where I store them so I have had to spend almost $2000 at Home Depot to replace them. I was at this Home Depot for close to 2 hours trying to replace everything that was stolen. It was a tedious process. I was assisted by sales associates Brenda and Malcolm and I cant speak highly enough of those 2. They were both awesome and very helpful. Trying to locate specific items at Home Depot can be difficult and Brenda and Malcom were both very helpful and I’m very grateful for their assistance. I ended up spending almost $900 on this visit. Now for the negative… when I went to check out I encountered a cashier named Sierra. ( I believe that’s her name) This young lady was very rude, borderline hostile. Very unprofessional and her attitude was so bad that I almost walked out of the store leaving my cart at the checkout area. People like that shouldn’t be dealing with customers. All I was trying to do was find the couple of high dollar tools that had been brought to the checkout area by the sales associates while I finished shopping. Sierra acted like I was bothering her, kept talking over me without letting me speak and had a hostile and rude attitude. I ended up going to a different cashier to finish my purchase and requested to speak with John the store manager. I basically relayed to John what I have written in this post. I let him know that I almost left my shopping cart with $900 worth of items in it due to the way I was treated by Sierra. John stated that he would have a talk with Sierra. I really hope he follows through with that because customers should not have to be treated this way by employees. I could spend my hard earned money anywhere and the fact that I chose this Home Depot should be appreciated by the people whose job is to assist customers. The fact that I took the time to write this post and speak to the store manager should show how important this issue is to me. I don’t think I’m wrong in expecting decent customer service from employees I encounter while shopping. So, Brenda and Malcolm, thank you so much for your assistance, I really appreciate it. And John, thanks for listening to me and I really do hope you follow through with what you said you were going to do. I was going to give this store a 5 star review but due to my negative experience with Sierra I dropped it to 3 stars. Brenda and Malcolm, the 2 of you are beyond 5 stars- I would give you 6 or 7 if I could so thanks again."

"I had a fantastic experience at The Home Depot! This home improvement store is a true gem. The staff was incredibly helpful and knowledgeable, making my shopping a breeze. Their extensive selection of tools, materials, and appliances is unparalleled. The store is well-organized, making it easy to find what you need. The quality of their products is top-notch, and the prices are competitive. Plus, their online ordering and in-store pickup options are convenient. I highly recommend The Home Depot to anyone looking to tackle home improvement projects. It's the go-to destination for all your DIY needs"