Lowe's Home Improvement

"I just want to say I had a 5-star experience regarding customer support yesterday. I have a Built-In Microwave space in my home that has been very hard to spec out and Jessica gave me great feedback on how to solve my problem after I purchased a microwave earlier in the day from this store that turned out to be the wrong size. (I was able to return it with 100%refund) Jessica informed me that Lowe's will come to your house for a Microwave 'detail' and also let me know where Lowe's directly buys their Trim Accessories from."

"I had an extremely terrible experience with the customer services in the Lowe’s Bunker Hill location on 2/3/2024 around 12pm. I was trying to return a few shrub risers that were completely unused. I didn’t have the receipt. Lowe’s usually issues store credit for situations like this. However the guy (his name is Luv) over the return counter said Lowe’s had changed the return policy and no longer issues store credit. Luv pointed to the return policy on the wall with store credit provision scrapped. I tried to explain to him this was a significant change of the tradition and Lowe’s should have tried to communicate to its customers that it now requires receipt for refund. At this point, Luv quickly became very impatient and rude. He said it was not his problem and I should talk to the corporate. Then he told me he didn’t have all day like I did, and just walked away. I checked other reviews, there were quite a few customers who had the similar experience. I gathered this probably is the culture in Lowe’s nowadays and employees like Luv must feel they could treat customers however they want. I was so disappointed, I has been a regular customer of this store for last 10 years but I doubt I would ever go back there."

"Today I needed metric furniture screws--flat socket-headed 4cm, 6mm diameter, with matching barrel nuts. Well, selection was very limited. Ended up with 0.25" 2 inch standard phillips head screws with matching barrel head nuts. Not perfect, but we got a solution. Only about 25 to 30% of specialty hardware bins had anything in them. Marginal hardware inventory."

"In general, great customer service! Asia and a team of 3 other ladies did more than they HAD to when I called to ask if my online order might be ready in time for me to pick it up on my commute home. They would have been within rights to just repeat to me whatever the app said, but she and the others (i wish I'd gotten all their names) looked it up, manually pulled my item, and greeted me by name when I got into the store. Super friendly! Great service. This is NOT the exception. In general, Lowes seems to treat me very well, but I wanted to call her out, specifically, for a great visit."

"Well located, ample parking space. The team was very helpful, suggested great things for my backyard improvement. It has great quality materials from fence cleaning, ample choice of tiles."