Major Appliance, LLC

"This guy on the pictures to the right in the main page, came to our home to service our GE top load washer that’s covered under Lowe’s warranty. The machine was working but randomly would leak water into the drum between uses so we wanted it checked out. He changed the valve without asking questions or telling us anything until he had it already taken apart and worse- he DIDNT STAY to make sure the machine worked. ONE minute after he left, the machine screen said H2O Supply error. I called him and he no longer answered, texted and no answer either even though he used text messages to contact me prior to coming and the texts said READ so I know he was blowing me off!! I asked him to atleast troubleshoot over the phone to save him a trip, still no response. I emailed and still nothing!! I tried to troubleshoot a few times on my own and to no success. Of course he won’t answer, THEY GET PAID EACH TIME THEY GET CALLED OUT. He left us without a machine over a weekend knowing we have a small baby, 2 teens and lots of laundry to wash. Horrible customer service and work!! No worries though, I called Lowe’s and made a complaint and scheduled service with a new provider. Save yourself the issues and waste of time if you come across this company with Lowe’s Warranty."

"Poor customer service experience along with poor communication. I was told by service man he would call me back after speaking with warranty service provider but never received the call. However, they did call the extended warranty service provider and whatever during the call had warranty service provider send me a notification that my appliance was not under warranty which is incorrect since the warranty provider contines to send incompetent service companies. I've had at least 3-4 companies come out and I still have appliances that are not working going on a one and a half month."

"I have a Frigidaire Gallery refrigerator that stopped the flow of cool air to the refrigerator section, but the freezer still worked. I did my research on different repair shops and read the reviews, and I'll be very honest, this was the one who had nearly a100% satisfaction rating. I texted at about 9 am and within 20 minutes I had a response and an appointment for them to be at my home by early afternoon. Right on time and problem solved within 20 minutes. I explained another issue I was having with the water dispenser and he said ... 'while I'm here, let me take a quick look at that/ and he fixed that right up for me too, at no additional charge. Who does this level of service today? Totally impressed and, I will now tell everyone about Major Appliances. On time Great price Above and beyond level of service. And explained every single aspect of what he was doing. Don't think twice! CALL THEM FIRST."

"Major Appliance offers A+ service and excellent customer service. I had a warranty issue with my refrigerator and Byron helped tremendously in getting my claim processed in a more timely manner. He went above and beyond and kept me updated at all times. Very punctual and made me feel important as a customer. (By the way, LG call centers are a nightmare.) Thanks Byron for your persistence and repair expertise!"

"Eric provides great service. I have bought a commercial grade washing machine and a commercial grad dryer from him. He responded with same day service when my dryer stopped working (which turned out to be caused by our a family member's error). He took the panels off, fixed the internal problem, and put everything back together in a matter of minutes and did not even charge for the repair. I could not have been more satisfied."