francesca's

"Made a purchase a couple of days ago. A couple of items didn't work out for me so I came in to return them. It was literally just two days ago. The young lady who was helping me remembered me. She refused to refund one item that the tag had ripped off. It ripped off when I was trying it on, it was a turtle neck dress so it was tight to remove and it got caught in my hair and came off but I never wore it out and I brought the tag back in with it. Anyways I was forced to get store credit for it which is fine but it's disappointing. Probably will think twice before spending as much as I did next time."

"Love the Stone Oak location. I have been taking my two teenage daughters to this store for the past two years and Haidi and Jeanette have always been so wonderful to them. Haidi is a fantastic stylist and she knows how to work well with my girls so they are confident in what they are wearing. We come back to this store because of their excellent customer service."

"I’m definitely not one to take the time or put energy into writing a negative review but my recent visit to this Francesca’s was not a pleasant one to say the least. After purchasing a body suit I attempted to return it with my original receipt & was told by Jeanette the shift “manager” that unfortunately it couldn’t be returned due to the fact that it was considered an intimate clothing item. I stated I was unaware & no one had informed me of this when purchased. She proceeded to check the date of receipt & stated “I was here that day. I heard her (Sofie) tell you that it could not be returned” I was a little taken back as everyone in the store could hear her response to me & was utterly shocked & embarrassed. This was 3 days after purchase, never saw her there my initial visit. Regardless, I explained it was fine & would just take store credit or a gift card in which her response was “we can’t do that either”, “you can have the shirt back or you can look for something in store & exchange.” At this point I didn’t even want anything in return but to get out of the store & never return. Her tone, demeanor & responses were not that of a “shift manager” granted I was in the wrong for not being particularly familiar with the return policy I suppose. As a professional I believe it could been a much smoother exchange. I hope she was just having a bad day. Moral of the story, know their return policy & take the time to drive to the quarry or la cantera location to encounter a more pleasant shopping experience. I love Francesca’s so I know I will be."

"Let me start off by saying that the customer service here is top notch! Heidi and the other two girls there where so much help! They went out of there way to make my shopping experience very enjoyable. Also, the clothing they have there is very flattering and good quality. They have some pretty good sales there from time to time so make sure to ask about that. When I went it was anything under $75 was automatically $35! Hard to place these days that greats you with a genuine smile..definitely my favorite botique!"