Speck's Pet Supplies

"I visited Specks for the first time today on 1/30/24, and the Specks staff ensured it would be my first and last visit due to the abrupt manner in which I was received. I got to the cashier at 7:45 PM, I ask if I can purchase a diy dog wash. The cashier says “Well umm…” and I interrupted her pause by saying “Oh, is it closed?” to which she responds “Well one side is closed” in an unpleasant tone. The cashier then calls for another employee and asks “Hey do you know which side of the wash is closed?” The other employee responds “Well I was about to close it down, but you can use it… the right side is open.” The cashier then asks if I have a number with them. I responded no, and the cashier did not ask if I would like to provide a phone number. The cashier then tells me my total and says “for future reference we close the dog wash an hour before the store closes, but I’m gonna let you use it this time. I’ll bring you some towels.” I followed the cashier to the dog wash and the other employee was also in the dog wash room. The cashier sets the towels down and I say “Thank you.” in the most pleasant tone I could muster. Neither the cashier or the other employee respond as they walk out of the room. So I’m left standing in this room i’ve never been in with no instructions. There is a washing bay with a garden hose nozzle attachment, a cart with about 10 bottles of various shampoos and conditioners, and a closed cabinet with a hose dangling from it (Which I assume was the blower for drying). I quickly sprayed my dog after I figured out on my own how to turn the water on, lathered some soap, rinsed her and hand dried her with the two provided towels, as I didn’t feel comfortable opening a closed cabinet to explore whether it was a blow dryer or not. I promptly exited the store at 7:58 PM with two minutes to spare before the dog wash closed. I’m not sure if this is the normal service that customers receive, or if what I experienced was an anomaly, but I certainly won’t be a repeat customer to find out. I’d recommend you take your business elsewhere as well."

"Nice selection to chose from for many animals, reptiles too. The staff we very nice. The shop offers so many different things from adoption to pet training."

"Staff are very helpful and love Becky in dog training. She is very professional and knows her stuff to get the best out of your dog"

"Great Pet Supply store! The staff is friendly and helpful. They hold dog training classes, and have space for you to bathe your dog for a very reasonable price. there is also an onsite grooming facility! This is the first stop for us for any of our pets needs!"

"Stopped to use the dog wash. Nice facilities as all the Specs are. Don't use this one in Avon. Go a little further to the one in Plainfield. Why? One issue and it's a biggie. You are NOT allowed to close the doors to the wash room to control your dog while using the facility. I was told it's the manager's policy. My dog did get loose before I could hook up the control leash on the tub. The front doors were open. Fortunately another customer stopped her and was able to hold her before I got there. This created a situation which could have been dangerous for other customers if my dog was prone to that, but moreover could have been deadly for my dog had she got outside. I will be using the store in Plainfield near 40 instead"