Panorama

"As an ex-employee i can say that this company is only interested in taking your money. The boast of the benefits you receive from them but we've all heard the stories of the headaches that RCI causes... Also ironic that they claim to have better benefits that Expedia for example and it makes it's employees book through that service."

"I have been a member of RCI since 2003. The exchange program was good until about a year ago. I've had a problem with my online account management. It won't list my week as available to deposit. The tech department has been trying for over a month to fix it. At this point, I can't exchange and plan a vacation. Also, I am unable to see what my week will exchange for. It's like giving your money to someone and only after that they tell you what you are able to buy. All my dues and fees are paid for the year, but the service is unusable. I'll have to contact the BBB soon."

"I applied here, interviewed with them. During the interview I was asked if i had any commitments. I let them know 3 dates within the next 3 months that I had something that I've put money into. The lady had the nerve to comment about my "priorities". Super unprofessional. I read the comments beforehand but still decided to give them a shot. What a disappointment."

"They give you the illusion that you make $15/hr. That is true for training. After training, it drops to $10.25, and commission you earn can MAYBE get to $15/hr. I was in the FLEX department which takes inbound and outbound calls. 90% of the time, for 9 months, I was on outbound. Customers constantly scream at you for calling and demand to be on the Do Not Call list. And even if you put them on the list, it doesn’t work. RCI also lies about the amount of vacation places they actually have. RCI employees take the vacations that are deposited by members, and members wonder why they can never get the vacation they want. I also got pregnant as soon as I started working there, but didn’t realize until I was 12 weeks in February. I went to HR to get ADA set up for doctors appointments, longer/more bathroom breaks etc. It lasted until May and they denied me for “not receiving my paper work” when I had turned it in 10 times and had physical proof and copies of when I had faxed it over. When I asked if I could reapply, they said they would not even consider it because I was denied. There is also an MPR that must be met every month. How many sales you make, scheduled adherence, what kind of commission you’re making, etc. And if you fail one of the 5-6 categories 4 months in a row, you get fired. My scheduled adherence began to fail because I needed more bathroom breaks (from being pregnant) and my ADA was denied. When I made a complaint to my supervisor, she simply said “well you need to stop going to the bathroom so much”. At the beginning of the fourth month, I had a meeting with my supervisor and her boss stating I would be fired at the end of the month. A week after that, my ADA got approved, but it was too late to fix my scheduled adherence. I ended up leaving the Friday before the Monday I would have been fired, and I was 9 months pregnant at this point. RCI only cares about sales and scamming customers. They do NOT care about their employees as much as they say they do."

"Great company, They take time to share knowledge. I see a lot of reviews about sales presentations however I was offered one from state fair and said no ! easy to do or walk away. Because RCI does not sale or buy they are a membership for people who own already or looking to buy most cases you were probably speaking to a sales agent that does not represent RCI since they don't buy or sale ? I was happy with my experiences but to each their own and just like anything study up to know what your looking at and the difference between a resort and hotel experience."