Hotel Carmichael, Autograph Collection

"The hotel itself was lovely but the customer service did not align. We booked 2 rooms and requested late checkout for both. They granted a 4PM checkout due to the fact that the rooms were reserved by a Platinum Elite Bonvoy member. On the day of checkout we were told they needed us to vacate one of the rooms as late checkout was only approved for one of them. This was NOT what was originally communicated to us. We were not at the hotel at the time so we had to leave what we were doing to gather our things. When we arrived at the hotel, hotel staff were in our room and were gathering our personal belongings. They did allow us to stay as long as we needed in the other room but with 5 people that was a tight squeeze. Overall, it was a disappointing experience."

"Despite the brevity of our visit, the experience was nothing short of exceptional. The staff exuded friendliness and professionalism, consistently greeting us with warm smiles. We took the opportunity to explore a number of local establishments in the vicinity of the hotel, which added to the richness of our experience. The tranquil atmosphere within the hotel was a stark contrast to the bustling environment outside, providing a welcome respite. Upon each entry into the hotel, we were greeted with a palpable European ambiance, a testament to the unique character and charm of the establishment."

"Beautiful hotel and very clean. Super inconvenient parking, we stayed in room 631 with a lovely view of construction and a loud buzzing noise all night long, assuming it could have been the hvac system on the roof. Ordered room service and waited over an hour—burgers were burnt and dry, as were the pommes frites. Incredibly dry and cold, not with sauce that I requested either, so grossly over priced room service for what we received."

"Restaurant staff, Bellman, cleaning crew and valet personnel were polite; however, the front desk supervisor did not make me feel valued. I believe for the blue collar workers, most Americans, would likely feel the cost, $350 per night, was not worth the cost. The hotel screamed dollars. For at much as it cost, an individual would think that the hotel would have a nice spread for a complimentary breakfast. Not even close. The Marriott takes about it's care for its guest. This supervisor acted like she didn't care for me and my family. I told her I would put her non-cholant and my concerns for the value on reviews. Only then, she did comp my daughter's and my breakfast. I appreciate that. Breakfast was delicious but the path to get there was unnecessary."

"Beautiful new hotel in Carmel, Indiana. We stayed in an upgraded room, which had beautiful furnishings. The details like the chandelier, blue upholstery, and chaise lounge in the room were very well done. We had drinks in the lounge and enjoyed chatting with the bartenders, who made great cocktails and a killer dirty martini! The cocktail menu had some unique drinks, and they had a nice wine selection. The piano was playing in the lobby as well. We had the Continental breakfast before checking out, and my only complaint was that it was a little overpriced for standard hotel breakfast food. The server gave us coffees in to go cups, which pets appreciated as we left. We will start again the next time we are in the area!"