Express

"NEVER go this location. I am an A-list shopper. I've spent close to possibly $6500 in clothing at this store within the last 3 years. I am in my 30's and 6'4" and needed a closet revamp for all 4 seasons. Mayfair does NOT sell tall shirt sizes. I can only shop online and get delivery. I'm not lazy and its not a CHOICE to shop from Express online- I HAVE to. SO I buy a button up short sleeve tall size - it gets delivered to home- and its a WOMEN'S pair of jeans. No invoice or receipt insert- they stopped inserting receipts despite them being VERY convenient to not mess up on orders. Very awkward the thought alone of returning this as it wasn't what I ordered. The jeans had a value of $90 and shirt I bought was $35. SURELY Mayfair was equipped in 2023 to handle such mistakes of a wrong item being sent in the mail. I'm not shipping the wrong jeans back for my delayed refund when its YOUR mistake. So 12/27/23 I get to Mayfair Express- the cashier was sweet but confused. She got the closest girl next to her- a skinny black girl in olive green shirt, braids, with glasses on, with a STANK attitude! A mgr? She sure acted like she ran the place. The girl in the braids quickly dismissed me all together- I mean very quickly- flat out saying "There's nothing I/ we can do- call customer service." If she wasn't at work she probably would have fed me a "...periodt!" with that attitude too. When I refused to leave & have the store location solve the issue she offered to get me store credit and that she could show me some used tall sizes in the back on clearance. Um gross. I said no- Express made this mistake- I don't want anything here used & returned and to give me the measly $35 bucks back. I emphasized the price of the jeans- $90 (NEW WITH TAGS) and the price of my actual order $35 - I wasn't asking for a 90 dollar credit. Just $35 refund. I could have kept the jeans sold them and bought 2 $35 dollar shirts - I didn't understand what was so suspicious about my visit today to the store. So I tell the girl in the braids- fine I'll call customer service since YOU wont - the manager clapped back making stank comments still assuring me there's nothing they can do. To amuse the situation- I said fine since you don't believe those jeans came from my order- give me store credit for the new $90 jeans with tags I brought in- she clapped back - NO. LMAO!!! I think it was in that moment she knew how dumb her resilience was. While I'm on the phone ANOTHER customer next to me had an online order return and was turned away by the same front end team! I don't know the details of her order but similar situation- She was just as mad as I was. What are the odds of that? Crazy. Just to make it that more chaotic, difficult, and toxic- The girl w the braids also refused to talk to customer service on my cell to confirm I brought in the jeans to get the immediate $35 refund. The CS rep just wanted store confirmation I brought in the jeans of value b4 issuing the refund but the stank girl wouldn't talk to them. INSANE! Due to the persistent resilience from this girl I had to get crafty with the CS rep on the phone and tell her to look at the big picture here- I politely asked the cs rep to scroll down and look at EVERY Express order I've made the last 3 years. Countless 100-200 orders every month for the last 3 years. THEN I asked her to look at the amount I'm trying to get refunded...$35. The CS rep came to her senses and issued the refund immediately. Finally! When I asked about the jeans the CS rep told me to came back @ a later date and return the jeans with a return slip the customer service team can send me upon l8er request. What's funny is- when I told Ms. braids mc stank that CS gave me an immediate refund and that I'm taking the jeans with me- the girl all of a sudden wanted to keep the jeans and said CS instructions weren't correct. LOL. Girl BYE. I don't get what just happened. Someone has mental health issues or is horrifically underpaid and hates her job- but that's her problem- she took the position- aim higher? O_o"

"Dylan is the best seller I’ve seen, great communication, and great service"

"I was very taken back by the staff working at Express. Personally Express represents the modern day classy working individual. The staff did not depict that. I had to explain to my 4yr old why the cashier checking us out had “rashes” all over her arms, which were clearly track marks. Very very sad. Atleast wear a cute cardigan to hide them out of respect for yourself. I expect a little more class. The clothes are still giving classy and cute but the store was very messy and staff were just standing around complaining about other store locations. Oh, and most of the sensors were left on my clothing. Very embarrassing! Having to go back and stand in line with a 4yr old and a fussy baby was not ideal."

"I feel like Express’ quality, design, and overall style has deteriorated over the years. When I was younger, I used to buy a ton of my dress clothes there. Although the store looks nice, the products suck."

"The stylists were nice and helpful but the dressing rooms were very dirty, all of them."