Kroger Marketplace

"The Kroger employees filling Pick-Up orders were very rude. They don't say excuse me as they walk right in front of your cart or block you from entering an aisle. When trying to speak to them they ignore you because they have headphones in. I shouldn't have to fight Kroger's own employees just to do my own shopping."

"This is the place come if you would like to be treated like a common criminal. Several times through their new AI sensing technology, the checkout has detected 'Unusual' activity and required a footage review. This is absolutely insulting and ridiculous. Have some respect! We place the trust in you not to rip us off, why should this not be reciprocated. You are saving millions a year employing one staff for multiple checkouts, stop treating people poorly because you want to place profit before customer service! This place has always been an unmitigated disaster with rude staff and poor pricing structure."

"Went there today and They had 4 self checkout lines open for the entire store. That’s it! Tons of employees walking around together, stocking shelves…couldn’t someone be checking people out?? Also low stock on many things, as well as a ton of yogurt well past the best by dates. This location isn’t great."

"This store is genuinely starting to piss me off. It is not about staff members. It's a management issue. Every time my grocers are delivered are delivered to the wrong house and if I order for pick up there's so many substitutions and I can't always accept the substitutions and the managers are experts at avoiding calls. Also as someone who has work at this store 10+ years ago, nothing has changed. The management is lazy, complacent and can be caught just standing around multiple times. I keep going because it is 5 minutes from my house. Every trip there's at least 5 items I need that are just wholes on the shelf where the item should. Products on pallets (so they have the items, but they just don't put them out)."

"Too many people have given negative reviews complaining about things that are universal wherever you shop - higher prices, occasional poor quality produce, low stock on common, in-demand items, items moved from one aisle to another, etc. I shop here often when visiting family in the area, and I have never once had a problem. Employees are courteous and polite, prices are competitive and the shelves here are usually well-stocked (which cannot be said of a well-known supermarket from where I live and shop where MANY empty shelves and a lack of needed items is commonplace), it’s clean and organized, store clerks are around to ask if you can’t find something, and the produce, meat, and deli sections are all great and have a wide variety of selections! I wish there was a Kroger like this one where I live in Grand Rapids, MI. I wish those people who are complaining could shop up north for a while to see how good they truly have it here at Kroger."