Geek Squad
10025 North Michigan Road, Carmel, IN 46032
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
10025 N Michigan Rd Ste 180, Carmel, IN 46032, United States
About the Business
Geek Squad is a technology institution located at 10025 North Michigan Road in Carmel, Indiana, United States. Our Geek Squad® Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are here to install and repair products in your home.
Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, show you what's possible, and create a customized plan for adding new tech or appliances.
We offer services such as phone repair, Apple repair, computer and tablet setup, TV mounting and repair, smart home installation, appliance repair, gaming console repair, camera and camcorder repair, and more. Our Agents are available 24/7, 365 days a year to provide repair, installation, and setup services on a variety of products.
Geek Squad also offers protection plans to ensure your tech stays working like new beyond the manufacturer's warranty. Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you have about your product. We are here to help you get the most out of your tech and keep you up-to-date on the latest innovations.
Reviews
"Gosh. Geek squad just continues to get worse. Corporate office says this store has parts in stock for repair. When I brought the computer in , they say policies have changed and computer needs to be sent out. Very frustrating."
"Long waits, upwards of 30 minutes. I had to come here twice to try to fix my phone and both times different issues occurred. The second time they rudely told me that I didn’t have AppleCare and that it would be $279. I was able to make an appointment with ubreakifix, and got my phone fixed for $29 through AppleCare. I highly recommend going anywhere else to get your iphone fixed"
"2 members working at Geek Squad and you still have to answer 300 questions to a machine so it can “get you to the right member.” Just answer the phone guys. My money goes to good customer service, especially when there are 5 other more responsive businesses that do the same thing you do."
"I bought 5 appliances from them, in a new bundle for THOUSANDS of dollars in April 2018. The dishwasher required four repairs in the first year, and was actually completely rebuilt at a higher cost (to store) than if they just repaired it. There were 3 1/2 months of the first year of owning the dishwasher that it was not able to be used as we waited for more repairs. The ice maker on fridge stopped working 13 months after purchase, I was referred to an outside repair business (to repair because I bought the extended warranties). That business A&E factory service, scheduled me for 3 1/2 weeks later, and then 10 minutes before the 5 hour repair window was to expire, they sent me a text and moved me out another MONTH. I have been on hold with Best Buy for 35 minutes now and can't get a soul to talk to me. They have been nothing but a pain since the day they got so much of my money. Would not recommend them AT ALL"
"Called for geek squad, on hold for 20 minutes. Was refused to have any estimate done and continued to push to schedule an appointment."
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