Lowe's Home Improvement

"Great experience with the appliance department. Ronnie Bob and Michael were awesome and made the stressful situation I had much easier. They got me a nice washer and got it to me as quick as possible."

"I want to like their services, but after this last experience, we are done. Avoid this store and delivery options. They made a complete mess out of our delivery and costing us more time and money. Better off going down the street to Menards. Purchased materials in the store on Sunday, 1/14/2024 for a contracted job that was scheduled to start on Thursday, 1/18/2024. Everything was scheduled for delivery on Wednesday, 1/17/2024. I took the day off from work to be available for the 1st Delivery and it was dropped off between 1p-4p. After checking to make sure everything was there, we were missing our drywall and 2 pieces of L-shaped tile edging (98.5 in in length). I called customer support on 1/17/2024 and they said they did not have all of the materials in stock. However, no one reached out to us to notify us that this was going to be the case. Customer service said the only options were re-delivery for Friday, 1/19/2024, or we pick up the materials from the store. I opted to schedule a 2nd delivery for 1/19/2024 between 8a-8p and asked if the delivery fee could be waved - they granted and waived the $79 fee. Additionally, due to not having all material(s) our project had to be pushed back from 1/18 - 1/20. Took off another day of work and 2nd delivery came on 1/19/24. Again, delivery was missing 1 of the L-Shaped tile edges. I called customer service and only option is coming to pick up the missing piece. Very frustrating!!!!! I asked for additional compensation due to their multiple misses and between the extra day off and incurred project delay fees. Customer service escalated to Corporate. Within the hour, Corporate called me to let me know that all they would be able to do is the $79 fee that had already been waived. Absolute joke. When asked if they could escalate my case, the lady said, "No, but I will make management aware so they can provide additional training." Between the two days off of work and additional fees incurred (not to mention us now having to borrow a vehicle that can hold the 98.5 in edge) and physically having to go into the store to get the missing piece - basically, doing the job we paid them for, it's very disappointing. My wife and I have been ordering supplies and materials from Lowe's for over a decade and even had them do some of our in-home projects. I wasn't asking for much to be waived, or credited, but some form of compensation for the extra time and efforts that we then had to sacrifice out of our day for a service we were paying them to complete and mess up, not once, but twice."

"Have gone into this location several times for an item or items that show having multiple in stock, sometimes even hundreds in stock. When I arrive to the store the item or items are nowhere to be found. Not in the spot they are listed at online and when I ask an employee they direct me to a completely different product. When I state this is not the product I am asking about they finally scan the barcode for the item I am actually looking for and they say they don’t know why it is listing in stock or where the item actually is. Several times now. Big problem with inventory and tracking. I can understand once or twice for an item that lists having only a few but this is several times for items that have full stock. Do better."

"POOR CUSTOMER SERVICE AND INSTALLATION Very disappointing experience. I had them scheduled to install 12-4pm. they came at around 6pm. Installed it so fast and didn’t mind checking if it works. It was very hard to communicate because the people who came to install can speak only a bit of English. They left and water started running on my laundry floor. I went out to tell them but they were already gone. It was frustrating to talk with customer service. They won’t send anyone tomorrow to fix the problem. Now, my floor is flooded with water and have no one to fix it. So disappointed with the service provided."

"Lowe's, the renowned home improvement retailer, stands as a testament to quality, convenience, and exceptional customer service. With an extensive product range, knowledgeable staff, and commitment to community and sustainability, Lowe's has become the go-to destination for homeowners and professionals alike. One of the most remarkable aspects of Lowe's is its vast selection of top-notch products. Whether you're in search of building materials, tools, appliances, or stylish home décor, Lowe's has it all. The company partners with trusted brands, ensuring that customers receive reliable and durable items for their projects. Furthermore, Lowe's user-friendly website and mobile app make browsing and purchasing products a breeze, allowing you to shop from the comfort of your own home. Another standout feature of Lowe's is its outstanding customer service. The dedicated staff members possess extensive knowledge and are always ready to assist with any queries or project-related advice. Their friendly and approachable demeanor creates a welcoming environment for customers, making the shopping experience a pleasure. Lowe's commitment to community engagement and sustainability is truly commendable. Through volunteer work, charitable donations, and partnerships with nonprofit organizations, Lowe's actively contributes to the well-being of local communities. Additionally, the company offers eco-friendly product options, promoting sustainable choices for environmentally conscious customers. Affordability is yet another aspect where Lowe's excels. With competitive pricing, regular promotions, and various discounts, Lowe's makes home improvement accessible to a wide range of customers. The availability of financing options further enhances convenience, enabling customers to manage larger projects without compromising their budgets. In conclusion, Lowe's stands tall as an exceptional home improvement retailer, offering quality products, exceptional customer service, and a range of services to cater to all your needs. With its commitment to community, sustainability, and affordability, Lowe's has cemented its position as the ultimate destination for homeowners and professionals alike. Whether you're embarking on a small DIY project or a major renovation, Lowe's is the trusted partner that will provide you with the tools, support, and inspiration to transform your living spaces."