Auto-Lab Complete Car Care Center of Avon

"I've taken my car here several times and they always deliver. Good mechanics, and honest workers. Would recommend to anyone."

"9 am, Tire Barn had spoken to referred me to Auto-Lab when they couldn't break a lug nut loose and had two loose lug bolts. Get to tire barn pickup vehicle go to Auto Lab, 10 am, talk to Chris who was familiar, and business had picked up but they could get to it. 12 pm Chris calls with update and estimate and i gave go ahead. Business had really picked up but at 4 pm my vehicle is ready and barely $20 above estimate which definately was reasonable to me. Got back to tire barn in time to get tire replaced. Well Done and Thanx to the crew at Auto-Lab."

"My mother and I have been using AutoLab for all of our auto needs and we have had nothing but great experiences. They are reliable, keep you up to date on the progress of the work being done, and have always answered questions in a timely manner. They are fairly and reasonably priced and do not rip you off! I will always go here because they are not the ubiquitous wormy mechanics who have a penchant for ripping off women with unnecessary and overpriced services. Highly recommend!"

"The entire team and experience was amazing! After having problems with my vehicle after another shop worked on it they went above and beyond to make sure I had a safe and reliable vehicle to drive. They truly care about their customers. I will never go anywhere else but auto-lab again!"

"Tl;dr I was charged for an alignment that did not fix the issue and no problem was mentioned. I brought my vehicle in a month ago to have a front end alignment performed. I was told that an alignment was performed but my car needed a new front right control arm. I did not have the time or money at the diagnosis to perform the repairs but was cleared to continue driving for a bit until I did. I called and scheduled an appointment for Today and asked for 3PM since I work an overnight job and would be waking up early. I was talked into 2PM despite the schedule being "completely open" to "Give them more time with the car". I preferred not to wake up so early but agreed anyways. I arrived and was very upset to see that my car sat untouched until 3:27. When I raised my concern with the customer facing representative and he did listen but dismissed my concern by saying "One of my mechanics got behind, but your car will be in soon". What was the point in me scheduling a week in advance during a completely open day and being talked into coming in early if my car wasn't even going to be worked on at that time? After this I decided I would catch a ride with a friend to pass the time better. I unfortunately missed his call but when I returned I was asked who said I needed a control arm replaced. I was a bit surprised because it wasn't even the shop that had told me that, but the exact same employee I was speaking to. He said that the apprentice must have made a mistake during the initial service because nothing was wrong with any of the arms. He then said that he would perform another alignment. I agreed. When I received a phone call to inform me that my car was ready, he said that the same apprentice who made the mistake before performed my service again. So I asked if a test drive was performed to see if the veering issue was resolved. He said that it had and the apprentice yet again was the one responsible and he didn't find any issues. He did say that I would not be charged this time. When I picked my car up I immediately noticed the veering issue had not been resolved. What a complete waste of my time."