Safelite Auto Glass

"Although I had to waste a workday, it was a positive experience. Staff was extremely professional in giving you a timeline and letting you know what repairs were done. Stay off of interstate 12 going east and west in Louisiana if you want to avoid windshield replacement."

"DO NOT RECOMMEND. I've never written a negative review but felt compelled to based on my experience with this Safelite location. Lots of issues. Multiple trips that could have been explained on the first visit. Next is the calibration. They explained at the first pickup that they could not do the calibration due to putting in the wrong glass for my type of car which led to multiple safety lights coming on. Fast forward to the second visit a week later and assurance that everything would be fixed. They installed a second windshield, did not call to say it was ready, only to arrive and still have the safety lights on. When asked about why they were not fixed with new 2nd windshield, they said the safety were not were not there during the original calibration (with wrong windshield first time around). I explained that they created the safety lights with the wrong windshield the first go around and even tried to get me to sign something stating such. This eventually led to them telling me to take it to the dealership which ultimately did a fantastic job. So 3 trips for a simple windshield replacement. This location did not say they were sorry for the inconvenience that they created or any solution other than to take to the dealership. Completely different experience at the dealership where they started with they were sorry this happened and shouldn't have happened. Again, we live in a world where there is no accountability/manners or general willingness to do the right thing. It's very sad. And also zero follow up from the district manager which I called. Unfortunately not suprised based on my experience at his store. My hope is that this does not happen to anyone else (as I spoke with another customer on my first visit that was having a similar experience). I'm sure there are other glass replacement business that would respect you and be glad for your business. All very sad and disappointing experience."

"They cancelled on us 15 minutes prior to our appointment time for two windshields at our home. They refused to work around our schedule and said they could only do a Saturday. They completely missed the 8-12 window they were to show up in. They FINALLY arrived at 2pm. They stated they were only able to do one of the 2 windshields our insurance had paid for (we have full coverage). Seemingly bc it was after 4 on a Saturday and they wanted to be done. I have been chasing them to complete the work that my insurance paid for (the second windshield) to NO reply/answer etc from them. I’ve been promised a call from the general manager at two separate times and dates and have not received on singular call back. It’s truly not worth my time to continue to argue with them, I’ll be asking my insurance company to withdraw payment to them and place me with another company to complete the work. Do not recommend."

"Windshield is fine. But windshield cowl was not completely attached (screws left out) which wasn't noticeable until leaves and pine needles got under it and it started flopping while driving. Also the left windshield wiper now hits hood which created a nick in the paint/metal and so far doesn't seem to adjust to fix it. I will have to take this in to someone else to fix as I don't trust this shop after this unfortunate experience. NOT recommended."

"My mother's experience with Safelite has been nothing short of a disastrous ordeal, and I feel compelled to share her story to warn others about the potential pitfalls of dealing with this company. Her encounter with Safelite has left her frustrated, disappointed, and inconvenienced for an extended period. The nightmare began when my mother sought Safelite's assistance to replace her car's windshield. Instead of a smooth and efficient process, she endured an eight-week-long ordeal that has yet to see a satisfactory resolution. The first and most glaring issue was when Safelite installed the wrong windshield on her vehicle, which was a Range Rover. This monumental blunder set off a series of unfortunate events. Not only did they get the windshield wrong, but they also managed to break parts and misplace screws during the installation. These mishaps are inexcusable for a company that advertises itself as a specialist in auto glass repair and replacement. To make matters worse, Safelite neglected to seal the windshield properly with tape, compromising the safety and security of the vehicle. This lapse in professionalism is simply unacceptable and raises concerns about the quality and integrity of their work. Communication with Safelite throughout this process has been abysmal. They have shown little accountability for their mistakes and a complete lack of urgency in resolving the problems they created. It is astounding how a company can leave a customer's car undriveable for eight weeks and still not take the situation seriously. In my mother's case, Safelite has demonstrated a shocking level of incompetence and a complete disregard for customer satisfaction. Her experience has been a painful one, and I strongly advise others to think twice before entrusting their vehicle's needs to this company. It is a stark reminder that Safelite may not always deliver on their promises of quality and reliability."