Jack's

"We live in Madison and always frequent this Jacks location on Hughes Road. Twice this week the service has been subpar. The wait times for simple orders are now taking 20 minutes or longer to receive and the overall quality has greatly diminished. Today we ordered the breakfast special, pancakes, double sausage and gravy biscuits and a chicken biscuit. We waited over 25 minutes. I even asked if I needed to just get my money back. The young man said no my order would be ready in the next 1 minute and 42 seconds. That turned into an additional 7 minutes. The food was hot but it was not good! The gravy had absolutely no sausage in it. The chicken was hot but it was not fully cooked. I did observe that it seemed to be teenagers working. Hopefully you all will work on getting things together and in order. As for now we will take our business elsewhere."

"I eat breakfast here every day before work. I go and dine in and love the workers they are the best! They remember my order and are always friendly. I highly suggest for anyone to go there to eat."

"I’ve been coming here for years and never had a bad experience until today. First off they had no chicken filets for the chicken sandwich which was upsetting enough. So I went to order something else and the girl on the speaker at the drive through would NOT stop interrupting me. Right before I told her what drink, dipping sauce etc that I wanted she interrupted me asking what sauce and drink and was just overall rushing me and was just rude. Probably won’t be coming back here anytime soon."

"They didn’t even put my gravy in its own container. I didn’t want the biscuits & gravy, planned to give it to a co worker. But it was all over my whole plate. It upset me cause I can’t have dairy. So I couldn’t eat much of the meal I paid for. I paid $12 for the deluxe breakfast & regular coffee. The coffee was very good. But not good enough to make up for my messed up breakfast. The guy at window didn’t even seem happy to be awake much less being good at customer service. My whole visit, my 1st & last, was lame."

"Had to deliver my nephew to Jack this morning so he could go to work early. Glad to see they're trying to help him out with more hours. A great place to have a good quick bite biscuits and gravy and hash browns boy was it delicious. If you get a chance to go by Jack's on Hughes Road tell Matthew at the front counter I said hey Uncle Rick said that. Anyway enjoy your meal and enjoy some great food he's a great kid and help you out."