Zales

"The internal system that makes it so you do I have to physically be carrying your card is a huge problem there it's something they're able to do but even with all information and the customer support on the other line they weren't able to find would even customer support was giving them a direct number for as far as an account number or anything that was available for me to make a purchase and know this was not one of those situations where it was a privacy thing their system just literally could not find it. Other than that selections minimal definitely go online customer service was not as friendly as they were back a couple years ago just now to get experience unfortunately hope to see better from this place going forward."

"I just want to say that this was the best jewelry purchasing experience I've ever had. I want to shout out Lyndon at twelve oaks for helping me pick something out suitable for me. He answered all of my questions and made sure I was thoroughly satisfied with my entire experience...KEEP UP THE GREAT WORK LYNDON!!@"

"Service here is fine, but half the time I've come here for my semi-annual ring inspection, they weren't open despite the posted hours online/at the physical store said they would be. If your hours are different than advertised, please update so I can plan accordingly."

"Came in to exchange a wedding ring set and upgrade for a larger diamond ring. We were clearly looking to buy and had to lean over chairs to see what rings were available. Neither rep asked if we wanted to see the rings, or bothered to come over and educate us on the various styles. Apparently you can only exchange your diamond rings for a ring in the store and not for online credit(what if you do not like whats on display?) Which we only liked maybe 3 of them. They do not purchase precious metals either, I stack PAMP bullion That's ok, I dropped 6k with another retailer who was interested in helping us."

"If I could give this a zero I would! Don't buy online! I have been wanting a couple ring for many many years so my husband purchased a couples ring from Zales for Christmst week in December. Ring didn't show up til 4 or 5 days after Christmas! When he tried to reach someone they told him he had to do it all online. Online they have you TEXT! He got nowhere! When it arrived the boxes was broken and smashed. My 1st ring from Zales was an horrible experience. W 23 days after having thisr is a stone missing now! Nothing sof it if it was set correctly! I'm so upset about the whole experience starting from Christmas day when it wasn't under my tree."