KAY Jewelers

"We had an amazing experience, Chelsea was so helpful!! Highly recommend coming to get your jewelry experience here with her!!!"

"I stopped in to check out diamond studs a few weeks ago, and Leah was amazingly helpful. I did not purchase them yet as I was looking to spend tax money to buy them but she showed me many different options and I couldn't have had a better experience. Five stars for how well service was"

"I took my watch here and it was a green seiko. My dad gave me this watch and he has cancer. I wanted the band sized. Seeing as though I go to Kay for my watch needs and battery replacement plan I came this time as well. The lady there said she could not tighten the band. The guy there also said he wouldnt tighten theband because he was afraid to mess up the watch. Finally after I told BRANDON that I didnt care about if he took a shot at it and that I had confidence in him he did it for me. I am so thankful. Needless to say you made me so extremely happy that I was able to wear that watch that weekend while visiting my dad. He saw it on my wrist, I thanked him, held his hand and we both cried together. I just wanted to reiterate how happy you made me that day I was able to walk away and wear the watch you sized for me. I will always be greatful for that. I will also come to kay for my needs because of this very experience. Way to go BRANDON!"

"I was surprised by my boyfriend with a trip to Kay’s in Novi to pick something I will never take off. The sales person Leah was so amazing! She was so patient as we walked from one display case to the next! I chose a beautiful ring in the #EverythingYouAre collection. Getting it sized, can’t wait to wear it!"

"I took some time to think about my experience with Kay Jewelers. Overall, the associates almost always treated me with respect. On the off day, I was told that they couldn't check on something for us because they were "busy with actual customers". After talking to the Assistant Manager, Josh, the conflict was resolved. Josh's customer service was 100% the reason I did not cancel my order through the whole ordeal. He is a superstar. The manager, Dani, told us our ring would be in mid-December, but we didn't get it until last week, 9 weeks late. It was excuse after excuse. If she would have told us it would be 10 weeks it would have been fine but she continuously told us "a few days". When I called her out on it, she denied saying anything about it being in on an earlier date. The store is very bad at answering the phone. It usually takes about 25-30 calls to actually get through to someone ( I know that sounds crazy but I don't have the time to drive 3 hours to go to the store to talk to somebody). Also, if they tell you that they will call you back, DO NOT TRUST THEM. I NEVER received a call back the entire 2 months. We were given the wrong ring, that was damaged in January, but we have the correct ring now and we love it. (photos are of damaged ring)"