TownePlace Suites by Marriott Detroit Warren

"Alisa the front desk receptionist was so rude . She said since I booked through Priceline I do not get the same service as I would if I booked direct through them. The heat was not working in the room and Alisa did not want me help me . I was very disappointed at Alisa because I wasn’t treated right because I booked though Priceline . TO MANAGEMENT PLEASE TRAIN ALISA TO TALK YO CUSTOMERS PROPERLY!!!"

"Let me preface this review by saying, the hotel is in the process of being renovated and there is a reasonable possibility that based on your room # and reason for staying at this hotel you could have anywhere from a 1 to a 5 star experience. Mine is a 5 star review, because I had a 5 star experience. The 3rd floor is completely renovated, my room was on the 3rd floor, and it was beautiful. Full kitchen with new appliances, pots, pans, wine glasses, dishes, everything. The bed was super comfortable, the bathroom and closet were great. The breakfast is included and it's pretty solid. Mostly pre-made sandwiches (egg and Swiss on English muffin, ham and egg on croissant, etc) but they also had scrambled eggs and a really good kielbasa style sausage on some days. Lots of dairy, cereal, oatmeal, and even some fresh fruit. The night and breakfast guy Sam is great. He'll bend over backwards to make sure you get whatever you need. Coffee and tea are available 24 hrs which I really appreciated because I'm a round the clock tea drinker. Overall it was an awesome stay and the staff was great. That's the 5 star review. Now had I stayed here with my family on vacation in an un-renovated room instead of a business trip in a new room, I might be leaving a different review. The pool was closed, I didn't care, but your kids might. There was noise from the renovation in the morning through maybe 6 pm, I didn't care, but your family might. So, I loved my stay, but some of the negative reviews you read might be valid too."

"We stayed here for 2 nights in August. I booked it off of the Marriott website. Our room looked better than the one pictured on the website. It had been recently renovated. The only complaint l have is the breakfast. It is included, so, free, l wish that the eggs were not from a carton. Maybe a few more choices. Coffee is really good. I would definitely stay there again."

"The rooms were great. The banging and working at 7 am was awful no sleeping in. They didn't fix any of the problems in my room. Zoe was awful and rude. She needs a new job. The GM seemed like she didn't want to work. The early day front desk person named Ebony i believe made weird and condescending looks at people and myself whenever speaking with her. Chelsea was AMAZING. Weekend night audit Chelsea was so so phenomenal. Her and the 3rd room floors were the bright spots."

"The hotel and staff were very helpful and kind when allowing my son to settle down while he went to the GM internship. The location is excellent as it it hardly a few minutes walk to the nearest entrance to the GM Warren Tech Center. The manager, Heather was super helpful and she went beyond her remit to check on my son and ensure that he was comfortable. The hotel amenities including the full kitchen was also very useful. There is a huge smart TV in each room and it was a pleasure staying there. Highly recommend!"