Best Western Plus Kalamazoo Suites

"Short staffed but very friendly. Smells in the hallways and chlorine in pool and hot tub very strong. Loved the free coffee in the lobby."

"The room was disgusting there was blood on the blankets a piece of sucker on the bathroom floor a piece of rolled up paper with tape in the bed. Service was mean. Pool was great tho it is huge. Hot tub was relaxing. Breakfast was good. Other then pool hot tub and breakfast It sucked. Probably will not be going again. 2 star rating."

"This room is so nice I wish I could live here. Enjoyed a wonderful stay. And the spa and pool indoors is a great welcome after a long day of running errands or sightseeing."

"We had a family get together and stayed at this hotel. Lina was the front desk person and was the friendliness young lady. I can't tell you when I've had a better experience all round. Thank you Lina for taking care of us. We'll be back to see you!!"

"I expected more out of this hotel. We stayed for 5 days, we had to fly in from out of state to handle my brother in laws estate. We are both from the area but have not been here in 25 yrs. The first room we were given was ok but when I walked into the bathroom the grout on the floor broke up and there were chunks everywhere. I tried to call the front desk but the phone did not work. I went down the scary squeaky elevator and Lina was the only one there. She was very nice and kind and gave us a room next door to the 1st room. We moved our luggage and the 2nd room seemed just okay....not real clean but ok. My husband went into the bathroom and found the toilet seat hanging off the stool. Lina was next door taking pictures so I told her. She suggested we bring our luggage back to the lobby and she would find us another room. We were given another room on the 3rd floor. It was not clean at all! But we were exhausted from a day of travel and at least the bed was clean. We both refused to shower as there was dried soap scum running down the wall, pink mold, someones hair, water spots on the mirror, just not clean! The floors were sticky. When we went to breakfast the next morning I voiced my concerns to the gentleman at the front desk. The bathroom needed a through cleaning and the floor, counters and mirrors were dirty and needed to be cleaned. He assured me it would be taken care of by the time we returned later that day. Things were sort of taken care of but certainly not how I like things cleaned. The next day I had one of the housekeepers come in and wipe up several things that were missed. The breakfast was edible but certainly not good as described by other reviewers! By day three I could not bare to eat it another day and opted for an English muffin only. So yes we endured this place for 5 nights. I will never stay in another Best Western hotel!!"