Mason Grand

"Had a water leak under sink maintenance call tonight. I called the emergency number. The tech on cal called back quickly. He trouble shot while in route. The technician replaced the part, cleaned up the mess!"

"I would like to start by saying I am not one to write reviews. But my boyfriend and I have LOVED living at Mason Grand. From our first tour to now the whole moving process has been a breeze. Our leasing agent Brandy was so nice and made us feel comfortable making this big decision. During our application process we spoke to the manager Cierra and asked her a million questions. She never made us feel like we were being a bother and answered every question we had. Our unit was clean and the office gave us the sweetest move-in gift. (Even our dog got a move-in gift lol!) The girls in the office are what really made us decide to move here. We can’t recommend this place enough."

"My husband and I love Mason Grand. Brandy and Cierra were so helpful to us upon looking for our new home to live. They were welcoming and always there to answer our questions. We have lived at many different places that claim they are luxury apartments and turn out to be the opposite. Mason Grand lives up to that luxury expectation. My favorite amenity is the resort style pool and the community garden!! The gym area is also 24 hours which is great for my work schedule. When we first moved in, Steve, the maintenance supervisor, addressed my maintenance concern right away. He was very friendly and was happy to help me! Thank you Mason Grand for all you do. I will always tell friends and family about this place."

"I lived there for 2 years and I love it. The positive comments are true. And their maintain is very efficiency and nice jobs."

"(Note that Mason Grand is offering rewards for positive reviews on Google - this happens about once a year which is why you see a cluster of good reviews on the community) In 3 years, my husband and I have lived in 2 different townhouses. We chose this property because the floor plans are superior and the initial property managers were reasonable. The new managers have brought many unfortunate, cost cutting changes that are causing the property to fall apart. It takes a minimum of 3 service requests to fix any issues. The AC unit has a coolant leak and rather than fixing it (because it would be expensive to bring an AC specialist) they keep refilling the coolant. When they forget to fill the coolant, our utility bills skyrocket from $100/mo to $300/mo. No reimbursement is offered when they make this error. They forgot to do this over the winter (the furnace vents through the AC unit) which caused the furnace cooling loop to ice over and leak into the walls, destroying the baseboards, and resulting in black mold. There is a wiring issue in our apartment which causes the washer to fail during cycle, requiring repeat fills, increasing our water bill dramatically. We have had 4 different washers and all have the same issue. Still not fixed and no compensation for the issue. The apartment downgraded the landscaping services. We have had multiple bushes die in our front landscaping and were told that there would be no replacements. In fact it took 3 service requests and 2 calls to the front office to get the dead bushes removed. We have a cabinet in our kitchen that had shelves constantly falling out. I asked if I could fix it without penalties after the fourth service request was submitted and was told no. The “fix” Mason Grand offered was to drilled screws through the front of the cabinet to permanently secure the shelves. They attempted to cover the screws with some sloppy putty a month later - it looks so tacky and cheap, it is embarrassing to have people over. The kicker was when we got a letter shoved into our apartment saying that they would start charging us an extra $16/mo unless they got updated renters insurance proof. We have renters insurance and were immediately able to show proof. It would be great if Mason Grand was as quick to respond to property issues as threatening penalties. If you decide to move here because the floor plans are lovely, keep in mind that you are on your own if you want anything fixed well and with the cheap build, there will be issues."