The Body Shop at Kings Automall

"Today I picked up my vehicle after The Body Shop at Kings Automall repaired my rear passenger side door after a collision that was not my fault so was being covered by the other party’s insurance. First and foremost, the job that was done to repair the damage was mediocre at best and they gave my car back dusty and dirty inside and out.The paint job was still scuffed and they had to take it back to “buff out” the whatever scratches they had still after stating the car was finished. Even after this, you can still blatantly see where the work was done and this was very poor quality of work overall. To make matters even worse, upon picking up my vehicle, I immediately noticed a massive crack in my windshield which was obviously not there when I dropped my vehicle off. The shop has proof of this(they took pictures of my car the day I dropped it off),There were no chips or anything wrong with the windshield. BEWARE they will make you sign a no-fault waiver which makes them not liable for any damages that were blatantly caused by the repair shop. This is bad enough that I am now going to be over $700 out of pocket for the new windshield, but after speaking to the General Manager at the shop, who was EXTREMELY dismissive and rude and unapologetic that this happened. I will absolutely never use this body shop again and will be telling everyone I know about it the awful customer service I received and the unacceptably rude manager I spoke to. STAY AWAY from this body shop!!!"

"I did all the process correctly. I made an appointment for the car to be fixed 2 month in advance. They told me that was a week, now my car have been 3 weeks and the small dent that have haven’t been fixed yet."

"We sent my fiance's car in after a fender bender. Almost 2 months later, they FINALLY got it finished. We were given several different stories until I got tired of the excuses and I called myself. I had to threaten to involve my dad(who was a shop foreman for vw for years) to finally get a straight answer on the status(they were waiting to hear back from our insurance because they kept wanting more and more money, and couldn't even bother to tell us so we could call them and get it mediated on a 3 way call) We kept hearing "we have like 100 cars on the lot we're doing it as fast as we can" with a sarcastic tone and it definitely gave the impression that they couldn't care less about us or the situation their carelessness has put us in. We've been down to 1 car for MONTHS at this point, I've missed so much work and getting my daughter to school with no car for months has been exhausting and depleting. I'd literally go to any other body shop but this one. They are also rude on the phone as if they can't believe you had the audacity to call them. They were more rude to me than my fiance also, which leads me to believe the service manager has something against women or he thinks we don't know anything."

"My vehicle was hit in July. I am still trying to get it repaired properly. I have had it back to them more than once, as the craftsmanship was definitely not up to par. Each time I have been back- it gets worse. I will never get back the depreciation from being hit by an uninsured motorist... I just want it to look as it did before the accident the best it can. I escalated to management and corporate over 3 weeks ago- still nothing. I did not choose them on my own- thank you Kings Toyota for the recommendation.... you need to find better."

"This body shop does excellent work, has great customer service and most of all they are trustworthy. I paid my bill an an hour later they called to let me know there was an $800+ error on the bill and immediately credited my card. I would have never known!! I was so impressed they are now working on my other car."