Beechmont Subaru Collision Center

"The actual work that gets done here is pretty flawless, but it is difficult to navigate their management to actually get the work done. Overall took nearly 3 months to get some minor body work complete. First trip, I dropped off my insurance estimate as a hard copy, and they said they would call when they had parts, about a week. I called them after a week and a half of silence, and they "didn't have me on file" which I believe is code for "lost the paperwork." Brought it back in after using email for further correspondence, and verbally mentioned some additional damage which was not in the insurance estimate, but which I was told by insurance rep to point out to them for charge to insurance. The manager took down a note, and said they would get it all taken care of. After a couple weeks, they said it was ready, so went in, and everything we had mentioned verbally was not touched at all. An assistant manager was embarrassed, and told us to bring it back in, which we did a little while later. They took the car back in for about three-ish weeks this time, and finally the work was complete, but from initial contact to final completion was about a three month process. 5 star work and finish, but ran very poorly."

"Incredibly bad experience. Was sent here by Kings Toyota to have recall paint work done. After giving us an estimate of 2 weeks it took 4. My wife was told her car was ready went to pick it and upon getting into the car there were pieces that still hadn’t been put back onto the car. To save us from go back out to pick it up again they offered to drop the car off to our house. 3 days later the car is finally dropped off to us. When we drove the vehicle it was now shaking and driving terribly. Come to find out that the two rear tires now have large blisters on them like when someone hits a pothole on the highway. I’m not saying this is what happened, but it seems like a very strange coincidence that we dropped the car off and it seemed fine, but then when it was returned to us the tires have developed these blisters. Subaru then claimed to have never driven it, even though it was driven by them from the shop to our house. This would probably be a 1 star review, but I will admit they did do a pretty nice job on the paint."

"I took my 2019 Subaru Forester in in response to a service program letter I received, as well as for a routine oil change. My service advisor, Kory Alexander, was very helpful, explaining what service would be done, as well as informing me about other services my car was due for, which I had forgotten about (tire rotation and cabin air filter). He told me the service would take about 2 hours and reminded me about the available lounge, since I was going to wait. My car was actually ready in about an hour and a half, a pleasant surprise. Kory was very polite and efficient, and the service team must have been very efficient as well, to finish the work on my car so soon."

"Had oil change, tire rotation, vehicle inspection, paint chip touch up, recall computer upgrade performed. Had all performed as a drive up service that's available at dealership where car was purchased. Checking vehicle in and out was very efficient by service advisor Andrew T. When realized more time was needed to complete computer upgrade a vehicle was available for use while this task could be completed. The employees that I had contact with to perform these service items did so in a very satisfactory process. Well done."

"I had general scheduled maintenance work done at Beechmont Subaru and Rob Harley, as always, was welcoming and helpful! My service was done quickly and efficiently and Rob explained each item and was able to answer any questions. The waiting area is comfortable and staff is always friendly."