Jiffy Lube

"I am just in love with attention to detail. ...I was missing a valve stem cover on one of my tires and I did not tell them about it and they put a new one on without me asking. The quick vacuum of the interior and cleaning of the windshield, and the other extras they did were a what makes me want to come back. I am a fan!"

"I had an amazing experience here. The staff is very friendly while knowing what they're talking about. They were very helpful in telling me what may be wrong with my car that I had just gotten off a car lot. They were very friendly towards me and my kids while being very professional. I would go here again!"

"Great staff! Quick oil change, also they cleaned my windows and vacuum my car! #Golden!"

"I will try to make this very long stressful incident short. I brought my car in for a simple spark plug change on a Saturday. After about a hour of working the tech broke a spark plug off and I was told it couldn't be worked on until Monday as they didn't have a tool to get it out. I had told them prior I was from out of town. I again told them I lived 3 hours away and they said, "well I don't know what to tell you it's not drivable." I had to take time off work on Monday. Monday comes and it was not fixed. We requested the managers name. We got the name to the district manager, Travis. When we spoke to him he continuously said it was not his techs fault and "speculated" things that were wrong and why the plug broke off. When we said something about speculation we said could we speculate it was the tech's fault. He immediately shut us down saying his tech did nothing wrong. On the Thursday after this incident and really no communication with me unless I reached out, the tool they were using broke off and had to get a replaced header or now was told a quote for a replaced engine. We had my car towed to another shop where it was found there had been a hole drilled into the piston and engine had to be replaced. We requested Travis's manager information which we did receive and reached out to him, Bobby. Bobby responded to one email but had Travis be in contact with us. They did replace my engine but not worth the stress. I was without my car for 6 weeks, which they did provide a rental car. The big issues I had were that the communication lacked unless it was us reaching out. They were very withholding on information regarding the 3rd party inspection and they required me to take my vehicle to a shop an hour outside of Cincy so they could have a favorable rate for the repair. After this incident I don't think I'll go anywhere but a Ford dealer to even do an oil change."

"Recently our Subaru needed some work. The staff at Jiffy Lube worked hard And diligently and went above and beyond To solve the problem. They even helped. With issues not related to my car. Isabelle and Morgan are honest mechanics and good people"