Cleveland Marriott Downtown at Key Tower
1360 West Mall Drive, Cleveland, OH 44114
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About the Business
The Cleveland Marriott Downtown at Key Tower is a luxurious lodging option located at 1360 West Mall Drive in Cleveland, Ohio, United States. Situated in the heart of the city, this upscale hotel offers modern accommodations, impeccable service, and stunning views of the Cleveland skyline. With spacious rooms, top-notch amenities, and convenient access to local attractions, the Cleveland Marriott Downtown at Key Tower is the perfect choice for business travelers, leisure guests, and anyone looking for a comfortable and stylish stay in Cleveland.
Reviews
"The place works fine for business trips. Very low water pressure, the heat blew a lot of air if you turned it up and some questionable service encounters. But there was also really good service, great lobby to work and have a glass of wine downstairs. And they offered wonderful places to eat."
"Meeting rooms are good (but cold). Valet isn't so friendly. They do not get your vehicle in any order. I was the second person to the valet and folks who came 10-15 min after me (from the same meeting, not from a stay) received their vehicle before me."
"The front desk staff were friendly and efficient, but the room was very bad for a Marriott. It was dated, worn out and dirty. The mattress was completely worn out with a large crater that I couldn’t avoid rolling into. All 4 pillows were lumpy and uncomfortable. The television was too small for the room size. The toilet was worn out and didn’t work properly. The room looked and felt shabby. I was woken up by housekeeping playing loud music while working in nearby rooms. It was an unpleasant place to stay."
"A local reviewer was in town and we went out downtown for the evening. This was the hotel a few of us stayed at and it was very nice and comfortable. The view from the room faced the Cleveland Browns stadium. We didn't really take advantage of the accommodations but they seemed to have a few. We did park at the deck nearby that is below ground and the price for the day was $10."
"Stayed here for 4 nights for work, first time in Cleveland. The lobby, restaurants and staff were all great!! Great food and very clean and friendly atmosphere. Room was also pretty good except for the toilet running constantly all day/night long. Other than the toilet, everything was great! Bed was surprisingly very comfortable and room was overall cleaner than I would expect for a downtown hotel. Only reason for not giving 5 stars was the toilet. However, I am confident if I brought the toilet up to the front desk they would have offered to have someone look at it or move me, but I didn’t want to go through that hassle so I just lived with it. Would definitly stay again if I came to Cleveland again!"
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