Hampton Inn North Olmsted Cleveland Airport

"They have free shuttle to the airport and the person driving the shuttle was professional, knowledgeable and friendly. The room was very clean and had a nice walk in shower. The staff there I would say is very trustworthy because we dropped 50 dollars somewhere in our room and they called us saying they found money on the floor and would mail it to us. Would definitely recommend this hotel."

"We came to Cleveland for a few weeks because my sister had three back-to-back serious illnesses requiring hospitalizations and acute rehab. We needed to move her out of her apartment and into assisted living. Kristina, Hampton’s Front Desk Manager was very compassionate when we reserved our room and agreed to give us a discounted rate due to the length of our stay. She also agreed to move us to a handicapped accessible room and add our sister between the day she was released from rehab and the day she could move into her new place. All of the front desk staff, in particular Zjana and Olga were caring and supportive. They provided extra chairs for our room and in general helped to make this very challenging and stressful visit as positive as possible. We are extremely grateful to all who helped us. I would not say this is the best hotel we’ve ever stayed in. The breakfast is limited (more healthy choices needed but we enhanced it with our own food ), there’s wear and tear, but the bed was very comfortable. The staff were exceptional, hard working, pleasant and very compassionate and professional which made a difficult time for us a little easier. Thank you one and all."

"The rooms are really old and my husband couldn’t utilize the digital key like we normally do. We needed a room because our daughter was admitted to a nearby hospital and we are from out of town. We are Hilton Rewards members and the pics are not at all reflective of what you get there. Live and learn."

"This hotel was great in all that matters.The key cards worked flawlessly, the room was clean with temperature that could be perfectly set for comfort. Breakfast was free and everything I wanted. In my experience, Hampton hotels have been all I need for a hotel,and this one was no exception."

"We stayed for a night since we had an earlier flight out of the airport the next day. The staff were polite, and we definitely appreciated the airport pickup and dropoff service, but the initial room we got wasn't the cleanest and we found live bedbugs on the sheets and the pillows, which was an unpleasant surprise. We were able to get a room change but it was still disappointing to get a scare like that."