Extended Stay America - Cleveland - Great Northern Mall,

25801 Country Club Boulevard, North Olmsted, OH 44070

"I had the worst service I've ever experienced in my life. I booked a room with three beds about one month in advance, and when I arrived, the front desk told me there was no room available because they had overbooked. There was no compensation or apology; all I got was, "We're overbooked." I had to find another place to stay in the middle of the night while it was raining and heavily snowing outside. Eventually, I found a room at another Extended Stay America nearby, and I ended up spending way more than I had originally intended for the room. I called customer service, but they were unhelpful and rude. They lied to me, promising to call me back and compensate for the inconvenience, but I never received anything. For your information, it's been a year. Besides, don’t fall for the tricks of the management team replying to the comments. They said they will take serious action to my issue while I have not yet get any response from them, they did not even leave the email of the manager under my comment so that I got someone to contact."

"If I could give this hotel a ZERO star rating I would. The only thing positive about this hotel is that it was very spacious. I was visiting on a business trip for four days and my hotel room was dark, not well lit, dirty and gross. Also majority of the electrical outlets in the walls did not work and I was unable to charge my devices. I called that night and informed them and there were no other available rooms and was told that they would submit a service ticket. A service ticket is not going to be completed or addressed within a reasonable time. I called the next morning to switch rooms and they weren't of much help. I was told they'd go check the wall outlets and the breakers in my room and that really there's nothing that they are required to do. I was so pissed that I decided to go stay somewhere else the first night and then switched hotels all together for the remainder of my trip. Not to mention, I also brought back home bugs and little critters back with me. This hotel needs to be fumigated and thoroughly cleaned. Are you guys going to offer me a refund on the lice and bug treatments I was forced to purchase?"

"Very sketchy! The pictures listed on here are not accurate. Kitchen was provided however we had to ask for the plates, cups, utensils. The trash and fridge was not emptied so I doubt it it was properly cleaned. We also had to ask for toilet paper because there was only 5 squares left! No toiletries as well, probably had to ask for that too! There were constant door slamming and loud outburst past midnight. They also have a policy of not being able to hang DO NOT DISTURB signs on the door. They also didn’t supply ice machines, just ice trays in the freezer. We ended up having to purchase a bag of ice. We left that there for the next guest :)"

"Avoid this chain of hotels at all cost! I tried to save money on a trip and detest that it was non-refundable... my bad. The hotel seems to be a very extended stay for possibly government subsidized "tenants". We did not feel comfortable staying here. Lots of people smoking right outside the main entrance. Very dirty throughout... common areas, elevator, hallways, and especially the room. The trash was full in the room with items were left in the fridge. No ice machines on any of the floors. For the amount of money I saved, I lost it completely in comfort, cleanliness and peace of mind. I will never be staying at the hotel chain again."

"We've stayed here before and it was ok nothing special but served its purpose. This time though O.M.G.. We pulled up to the place and it looked like a homeless shelter with all the people in the front with walkers and sitting around smoking on the curb by the door all around(they need a covered area with benches tables maybe in the back please don't penalize them). First time on the first floor IF we come back we will never do that again it's loud room had no couch just a single chair at the peninsula and 1 that was supposed to be a lounge chair (where are 2 people supposed to have dinner together?) Shower drain became slower by the day (we where there for 7 days). A/C had a mind of it own I'd put it on constant fan cool at night leave at some point in the day come back and it would be on auto. (Or was someone in our room?). One of the keys would randomly stop working for no reason even after having the front desk fix it. Coffee was decent/ good about than half the time. The the staff was awesome though as they are making this place work. Why is half the laundry room out of order?"