Kettering Health Springboro Health Center

"I saw Dr Chelsea at the On Demand Center for an urgent visit. She was very thorough and professional. I felt very well taken care of. I highly recommend this facility and Dr. Chelsea."

"I don't like their billing department. 5 months ago I scheduled an appointment for today. I gave insurance card and driver's license to check in. Nothing said. I see Dr. Get my annual physical. Go to check out. They inform me they no longer accept Aetna Better Health of Ohio Insurance. Did not notify me Did not inform me when checking in. So I am told as I checked out. Services already rendered. Then have me sign a paper stating that they are now informing me that they no longer accept my insurance. That was for future reference. I sign not realizing that they're saying that I already knew before I had my appointment that they no longer accept my insurance also I didn't date it and they backdated it. Crooked is, as crooked does."

"If you want to have your appointments canceled last minute or moved on the day you turn up, this is the place for you! Waited 18 months for an appointment after my first one was canceled a couple of days before I was due to be seen. Then turn up for my reschedule months later to be told it was set for a different time. Even when I have a confirmation from them. It’s funny that while I was waiting to see if they would still see me, two other people turn up and were told the same thing. Not sure if it’s Dr Dunn, or just whoever sets up his appointment. Either way, time to find a new doctor! Save yourself the hassle find a better provider."

"I have been to this Kettering health center several times and have had nothing but good things to say. But this last time I went, will be the last. I scheduled an appointment for Wednesday (2/22/23) to see a nurse practitioner because I had not been feeling well since last Sunday. I wanted to go in and hopefully get some antibiotics to kick whatever I had, before it got worse. Well I went in for my appointment, and a new nurse practitioner I’ve never had before, her name was Vanessa seen me that day. I told her my symptoms, and she told me “you haven’t been sick long enough for me to prescribe you antibiotics, and you’re young enough you should be able to kick it on your own” she then told me I could get some mucinex, and some allergy medicine to help my symptoms (which I had already been doing since I felt sick last Sunday) and then told me if I still felt bad by next Wednesday I could come back then and we could go from there. I left feeling blown off, and not taken seriously. Now today (2/24) 2 days later after this appointment, I feel 10 times worse, and decided to make an appointment else where because I wanted a different opinion. I left today, with an antibiotic, a steroid; and cough medicine for my sickness that was clearly severe to a new doctor I seen today. I could have already been feeling better at this time if Vanessa were to have taken me seriously, and not blown me off, like I could just get over this sickness on my own it since I’m “young” and gave me antibiotics when I clearly needed them 2 days ago. If I do go back to this Kettering center I will refuse to go back to her."

"Great Drs, beautiful facilities and respectful of your time as a patient. Very efficient. If I’ve had to wait, which I don’t think I ever have, it’s because I’ve been late. Really appreciate Dr Dunn & his staff. I highly recommend this group if you’re looking for a new doctor in the Kettering Health Network."