Benjamin Franklin Plumbing® of Tampa 5808 56th North 56th Street, Tampa, FL 33610

"Gavin was truly amazing ! From the first initial phone call with the ETA till the moment he left. He even assisted me with my crazy dogs that would not stop barking at him! He came in ready to work and get my toilets running. He put on his booties and even at 7pm he looked very professional and was enthusiastic in helping me. Both my toilets went down and I told him since it’s late, he can just help me with the one and he responded “No, I’m not leaving here until everything is working for you !” Just amazing. He smiled the entire time and he was efficient, in and out. If you are in the Tampa area I HIGHLY recommend you ask for Gavin to come to your home. You will not regret it. !"

"Would highly recommend asking for Gavin Miller. He just came by for a routine service call, and was excellent. Explained our options, provided great service, and was incredibly personable. We will be making sure he’s our preferred technician for all future visits."

"Gavin was very knowledgeable and professional during the service call as well as very considerate. He came to check to make sure that the water heater was working properly which it was and found out that we had another problem. He was able to fix it and able to save us a lot of money in the process thanks to his adept problem solving skills. He also saved us money on the water heater check. He was so great! Can’t say enough about his work and his inviting personality. Would definitely recommend Ben Franklin Plumbing and using Gavin as your service rep!"

"Excellent 5 star experience! Had a water heater leak and David showed up early and was very friendly, professional and knowledgeable. He helped diagnose the issue and made recommendations on solutions without being pushy. Ultimately decided to replace the water heater and he was able to get it done same day which was huge. Great work and great tech with David. Thank you!"

"I have a paver patio that was flooding into my porch and creeping to my home door. I called Ben Franklin after seeing the reviews. They promptly sent a salesman out to go over the layout and price ($3,300). After we agreed on what needed to be done, we were excited to move forward. I asked when it will be done, he said next day installation. We were promised 15' of channel drains with screen to stop debris from clogging the drains, we only have 12' of channel drain. We were also told that there would be 20'-30' of drainpipe. Not the case, after getting home I noticed they only used ONE piece of PVC with no cap that was cut to 7'. Also, the drains were installed in different spots than the designer said and no debris screen. I put a garden hose on them, and it backed up within 5 min. I called soon after, it took almost three weeks for someone to come out look at it. All the while my pavers are torn up with dirt and mud everywhere, because we couldn't re-install until drains were fixed. A man came out and said himself "This is the worst install I have ever seen, we apologize." After yet another week of waiting, the installers came back out. Once again, NO debris screen. On this go around the put on a popup valve, instead of an uncapped 7' piece of pipe. After the first heavy rain it didn't even come close to keeping up. The popup is level with the pavers, and the drains are run to a visibly high spot, 20' from a visibly low spot. I had to hire someone to come out and relay the pavers. I now have to hire someone to dig out, hook in and run the drain lower and to have the debris screen installed. For $3,300 I expected a lot more. Bottom line, within two days I had a salesman and a bad install done, call to see if they can make it right, nothing but crickets. They were scheduled to be out for a third time and never even showed up. I'll take a refund of some of the $3,300 for the staining and flooding of my capret."