The Clean Plumbers

"We recently had an emergency in our backyard, where my husband was trying to replace the hose attached to the main spigot and accidentally ripped the entire top off with the nozzle and water just began gushing out of the pipe. We started frantically contacting anyone we could think of to help get the spigot replaced same-day since we had to shut the main water to the house off, and naturally because it was a Sunday, and urgent, it was really hard to find someone to assist quickly. We found Clean Plumbers on Google and my husband gave them a call, and although they didn't answer right away, Dave called us back a few minutes later and was fortunately in the area and able to get to us within the hour. Not only was the service quick, he was thorough when going through the pricing before he started the work and made a pitch for their yearly membership (which we didn't feel we needed). He was very quick and had the whole pipe and nozzle replaced within an hour, and even helped us put the new hose on and attached it to the new hose collector. Although we have another plumber we usually use for everyday issues, we would definitely consider using Clean Plumbers again in the future!"

"We discovered a water leak in our laundry room over the weekend, so first thing Monday morning called our plumber (happy customer since the mid 1990s). We assumed it was the drain that periodically requires professional cleaning. Gary came that afternoon, and determined the source of the leak was not the drain, but the pipes behind our kitchen sink. Gary explained the repair options, and helped us choose the best one. He scheduled us the next morning for the demolition of the wall and pipe replacement. He and Nathan arrived on time and completed the work a lot quicker than we expected. They kept the “mess” to a minimum. A Big Thanks to Gary , Nathan, and Clean Plumbers. Great company!!"

"They were simply awesome from the time they answered the phone to the total completion. I called on Monday morning, we were without hot water over the weekend and desperately needed help that day. I called one and they couldn’t get it done til midweek. Somehow, they popped up on my screen, I called, they were so professional in hearing our needs and getting all the correct information to replace our hot water heater, had someone come out within the hour. We had Jim as our tech, who was super courteous and super efficient, he called and was able to get the right heater and equipment he needed to fix it that day. We live in a condo and it was a tight job, but he did such an excellent job and was finished in a few hours, left everything so clean, they really live up to their name. Their organization, efficiency and customer service was so amazing, I felt truly blessed, I couldn’t thank Jim enough, I would definitely recommend them without a doubt."

"Terrible company, they're essentially crooks. I do NOT recommend the Clean Plumbers!!! They botched the installation of a brand new State water heater and refuse to take responsibility for anything. The technicians were not careful during the attic installation. They wanted to charge for knocking away parts of the wooden stairwell leading up to the attic rather than simply lifting the unit through the removable panel in the ceiling (that should have been my first red flag from them. I shouldn't have to point out the obvious to a professional plumber....). In coming to address the issues that arose with the unit, they failed to identify the problem/s after several attempted fixes. They are blaming the brand new water heater unit itself. How convenient...We researched State water heaters before buying one and they have a good reputation, even the Clean Plumber technician said they're almost always solid. It seems much likely to me that the Clean Plumbers workers would have banged something in the unit around (the electrical wiring, the nozzles, pipes, etc.) when lifting it into the attic and into place. They seemed to struggle and I remember it made so much noise that I was concerned that they weren't being careful. By the way, the Clean Plumbers were the ones who mentioned picking out our own water heater to save money, but did NOT mentioning that they would later use that as a reason to not take responsibility for problems nor as a reason to not warranty their labor. It's also worth noting that the water heater company is willing to refund the product, if it's found to be defective, so the only company not willing to take liability so far is The Clean Plumbers. They tried to charge us ANOTHER 1100$ to do the same job again...and there's no evidence that it wouldn't simply fail yet again, given that they made the initial problem worse. When speaking with the manager or owner, I was calm but assertive, whereas he got mad and hung up. He was extremely unprofessional. I'll be having an objective third party investigate what is wrong and then I'll be pursuing the relevant arbitration and/or legal action to receive a refund for this poorly done job. These trade companies never seem to take responsibility for their work in recent years. I've noticed it's a growing problem. They need to be held accountable by consumers, in the same way we all would be if we messed up our own jobs. If they had any sense of customer service at all, they would have apologized that we're lacking hot water (they never expressed any apology or concern) and tried to, at minimum, generate ideas to arrive at an amicable resolution."

"No price mystery, all standard by the book. Great service from Carlos, will be using this company again. We have hired Pink Plumbers and Red Cap in the past and the prices seemed high and not based on anything aside from the personal whims of whoever showed up. Carlos brought a price list and stuck to the price. It felt more honest. And he did an excellent job, replacing our kitchen faucet and rebuilding our bathroom toilet. Clean, quality work."