Restauro Co

"one star because zero wasn't an option. purchased Guardsman warranty from havertys and was told Restauro would CALL me to set up an appt. They texted me an appt that I could not keep as I was out of town. I called and the person said that was the only appt that they had and someone would call me if something opened up. They were nasty and condescending on the phone. Never called call me back. I called them and they actually would pick up and hang up on me. This happened almost 8 times in a row after my being on hold for quote some time. Had to call guardsman warranty again (who had no issues getting someone on the phone when THEY called Restauro) and was told Denise from Restauro would call me in a few minutes. Never called me. Waited again and no luck getting new appt. I called Guardsman warranty company again and they said they had had similar complaints from this company and would just cancel with them and reassign me to another service provider who IMMEDIATELY texted me offering several appointments to choose from. After looking at all the bad reviews for Restauro I am not surprised at the customer service I received."

"If zero stars was an option I would give them a zero. Warranty claim was sent over 10/19 & I was told I would hear about an appointment within 5 to 7 days. On November 1 I called, Sydney answer the phone. When I told her why I was calling without saying a word she apparently put me on hold. I called back, asked what happened there and she told me she did not need to say a word and can put callers on hold without speaking or letting the customer know what was happening bc she can she look up by the phone number! I would fire my employees if they did that! Then she proceeded to tell me that they did not have to call me within any time frame bc it’s whenever a technician was available they would call. That is NOT what the warranty is for to just wait until they see fit. She won’t give a timeframe in the date given just that I will hear the day before - who can block off an entire day? I have it in writing that I should have heard from them in 5-7 days, never mind the multiple messages left in those two weeks trying to get an appt. I have never interacted with such a rude customer service agent. Sydney should not be allowed to speak to the public if she’s going to be so ignorant. Ge"

"After 2 trips out here and 8 months of dealing with them their technician walks to a bedroom tracking water all down the hallway because it was raining spent 5 minutes with a wood touchup pen I could have got a Lowe’s and then sprayed clear all over the footboard. Looks worse then it did before. Don’t waste your time with theses jokers!!!"

"Horrible I mean HORRIBLE CUSTOMER SERVICE. After 9 attempts and 3 months get a claim resolved and appointment made to repair still no luck. I am pass livid with this one customer service agent. They hang up in your face when you’re trying to explain. They have NO communication skills what so ever, show no empathy or any concern when you are trying to get a service you paid for. They do not let you speak to lead/supervisor or manager. But one was suppose to contact me 3 weeks ago. I am not a happy camper, this is not the way a company should conduct business. I don’t recommend!"

"I got this plan through Nebraska Furniture Mart who has since DROPPED THEM do to their terrible customer care; I was refunded my $300 fee by NFM. Prior to being refunded I tried to file a claim with Guardsman to fix a very small tear on my couch. This company took months to process my claim. Then after MONTHS of waiting, no updates and out of the blue they decided to make an appointment WITHOUT CONTACTING me and sent a text saying they were arriving the next morning. NO that is not how things work!! I'm NOT THE ONLY ONE WHO HAS HAD COMPLAINTS with Guardsman just look at the Better Business Bureau!!!"