Centre Lake Apartments

"whoever the leasing agent is on the phone on 11/14/23 at 3:45 pm hispanic woman, very rude. must be because i'm not hispanic why all the attitude was provided. I will take my money elsewhere, don't even want to lease here if you don't treat prospective tenants with respect. rude, overtalking their customers, and picked up the phone having a conversation with someone else as I had to sit and wait for her to say hello. looks like a dodged a bullet. fix your customer service before your bad customer service skills leave you jobless 11/15/23 update. I called back and the manager Francy took my call. She was aware of my previous experience was was happy to help me after I gave the complex another chance. I appreciate the honesty and integrity in trying to fix an issue. Updated my review from 1 star to 4 stars for the excellent service provided after my initial bad experience. Thank you Francy."

"I really highly recommend this community, the move in process was great with no issues. I also have nothing but great things to say about Francy, she’s such a understanding person and is always willing to help out with whatever she can. I want to thank her and her staff for being such a great and attentive staff plus providing exceptional service."

"Don’t move here! So my father passed away, I was struggling cause I had to pay for the funeral and other expenses. Francy said she will work with me, then her story change after she got the new office assistant. Pluse I recommend my friend to live here and here is how the offered them the apartment, pluse they charge me for damages and extra two months rent, because I broke my lease, pluse it’s termites in the apartment that was eating the wall and wood floor, plus it was a crack in my bathtub they didn’t fix correctly. The first 3 pictures below is how they offered my friend to move in. Last picture is how termite was eating my wall."

"i had a great experience living here, moving process and paper work was smooth, the property manager, Francy was super friendly and extremely helpful, she made me feel very comfortable on my decisions and made sure i had all my questions answered. i recommend living here 100%"

"I moved in here almost 3 years ago and recently moved. I thought it was a great location and the cost was worth it at the time. Water was included at that time. I paid my rent on time and was a responsible tenant. A year later there were new people in the front office and the lease changed to include water and the rent increased. The water was split between all tenants on the block not according to your water usage. The apartment was overrun with termites to the point where you can't cook without them falling in your food. There are roaches everywhere. They will come and spray but it was not convenient because every time they come you would have to empty all cabinets. The termites and roaches would be back in the same week. I recently moved in June and despite my lease not being up I paid the remaining months on my lease. After speaking to Francy she told me I would get my deposit back less a hundred dollars for the utilities. Instead I received a estimated bill from Francy certified mail and it contained what seemed to be an over exaggerated bill. The bill listed $400 for deglazing a tub, $150 for sanitizing and cleaning, four different charges for utilities and garbage and other random charges. Basically the total after them keeping my $500 deposit she is claiming I owe an additional $403. This is basically the cost they should be absorbing to rent the apartment to another tenant. This apartment complex is in a community where they should be helping the community they serve but instead they taking advantage of a community that can't defend themselves against a big cooperation. Don't move here if you care about yourself or your family. Do better Centre Lake."