Maitland City Centre

"The property manager is TERRIBLE. She has no idea what she’s doing and is extremely rude. When she wanted to put a notice on my door she claimed she heard my voice and voices behind the door & we purposely didn’t open. I WAS IN TAMPA. So she makes up lies to fit her story. When I explained an issue I was having her exact words on the phone were “it’s not my job to solve your problem.” Forgot her name because honestly wasn’t worth learning after the experience dealing with her but this property was a lot better when it was still run by the RAM management company. There’s also always noise, construction or something broken like door security, mail or elevators. I gave 1 star because of 0.5 stars for its location and 0.5 stars bc the maintenance guys were always very nice. But for what they charge - anywhere else would be better. Thank goodness I’m a homeowner now :)"

"I really wanted to like living here. However, every single month there seems to be something. Let’s start with the fact that this is the noisiest place to live. If you’re looking for a place thats peaceful and quiet The entire building is surrounded by busy roads and streets. there’s a fire department next-door and a train track where trains seem to run every single day starting at 5 AM until the middle of the night. I’ve had several issues with my water/sewer bill being extremely high since living here. I emailed the assistant manager Colette last year and October 2023 never received a response. I escalated it to the property manager in December. She said she would look into it. I reach back out to her January 2 with 2 emails, and have not heard back as of today 1/9/23. This is the only place I’ve ever lived where my water and sewer are extremely high . And based on the fact that I’ve spoken with other residents, there seems to be something going on in this building because I’m not the only one. Let’s move on the parking garage. It is a death trap. It is very poorly constructed so unless you come to a complete stop you could possibly get hit. The gates are not working properly. And haven’t been for months. Someone from management needs to come out there and see that the gates are not working. But that would take effort. The hallways, are full of stains on the carpet and scratches all over the walls. Some of the stairwells doors have broken door handles leading into the hallways. Some doors to the parking garage do not latch securely. I’ve seen dog poop in the hallways as well. The fire alarm goes off monthly. Sometimes twice a month. Each time it has been a false alarm. What’s bad is this latest time, very few residents even left their apartments because this happens so often, and it’s always a false alarm, which at the time we don’t know that. The management has not sent out any communication, no acknowledgment of the situation. We have gotten emails for lesser important things. I guess they don’t care since they are not the ones being inconvenienced. The elevator certifications expired in August 2023 and just this month finally got updated. When I brought it up, I was told it’s being worked on. It does not take five months to renew your elevator certification. That is a safety hazard on so many levels. It’s very clear based on all of these issues that upper management does not walk the property on a daily basis. Because if they did, there would be no way these items would be missed. It’s rather unfortunate that if someone someone is late on their rent they have a note on their door because that’s a violation of our lease. But what about the property holding up there end of the bargain keeping this property safe, doors that work properly, etc… This building is very poorly designed/constructed. I can hear both sides of my neighbors talking and coughing. The walls are very thin. Courtney is absolutely amazing. I wish they were 4 Courtney’s every single day not only does she know everything that’s going on with the community. You can tell she truly cares about where she works and takes pride in her job, but also being customer service centric. Sometimes there are several residents waiting to speak to her. She is super friendly, knowledgeable and approachable and when you ask her something she has an answer. She is the reason I chose this property. I cannot say that about the other members of the management staff specifically Colette and Francia. They do not seem to have a very personable and or approachable disposition. Nor do they seem to want to be here. That is terrible especially because people are wanting to find their next home."

"I've been living at MCC for 3 years now. The best part of living here is the location and the friendly staff. The location is wonderful and there are many restaurants downstairs. There is also a farmers market every Sunday and it's so nice to pop downstairs and be at a community event. I also love using the amenities at the apartment. The pool is stellar and the gym has everything I need. One of the best parts of my experience is the amazing staff. Courtney in particular has made my experience here wonderful. She was the leasing agent that gave me a tour of the apartment complex and 3 years later is my go to for any needs or concerns I have. She is personable and makes the apartment feel like a community. I love living here for the most part."

"I have lived at this property for going on 4 years & while my experience started off pleasant I am at a point where I am very ready to move on due to a steady decrease in building & property management/maintenance. For starters there is a significant roofing/structural issue which has resulted in multiple leaks. This was first reported well over a year ago & has progressed over time due to lack of proper repair. The result is two minor ceiling collapses, flooding in the halls, sub floor rotting & water damage, none of which has been properly repaired. Now I am being told there is a structural issue with the pool which is right above my unit & currently leaking into my ceiling. The property manager came to my apartment Mid November to personally assure me that these issues would be handled in a timely manner yet here we are at the end of December & the issues have not only been neglected, they have only gotten worse. As others have mentioned the grounds are poorly kept & there is a fruit fly issue. In my experience my hall is often missed during cleanings & often smells like trash. They repainted the interior of the building but completely skipped my hall all together so it not only smells like trash, it also looks like trash. The AC in my hall doesn’t work properly which means the doors in the hall have to remain open for air to circulate from other parts of the building. Instead of fixing the AC or at the very least investing in the magnetic door holders that the rest of the building has, they opted to shove pieces of cardboard under the door. We can’t even spend $2 on actual rubber door stops? At this point I can’t use my balcony because it is covered in bird feces due to a family of pigeons that have taken residence out there. This was reported months ago yet nothing has been done to resolve the issue. Over the time I have been here the elevators, security gates & package parcel pickup have all broken multiple times & it takes weeks if not months to fix each time. The audible fire alarm often goes off in the middle of the night without there being an actual fire. Each time it takes no less than an hour to turn it off which means you have to endure multiple loud sirens & flashing lights in your apartment. As others have mentioned there have been multiple vehicle break ins & I’m surprised no one mentioned the abandoned Mercedes in the parking garage with the bullet holes through the windshield. This place is appealing because of the location, friendly staff & at a glance it appears to be a luxury community but due to poor management this place just isn’t worth the money. Now I’m curious to see if there will be an obligatory response asking me to reach out to management to address my concerns because in this case I already have. What I’d like to see is a response that says exactly how all these issues are being addressed & when. That’s how you’ll know this is being taken seriously."

"I have been living in Maitland City Centre Apartments for the past half of the year, and I must say it has been an outstanding experience. The management team, amenities, and overall atmosphere have exceeded my expectations in every way. Especially, Courtney who is responsive, friendly, and always willing to go the extra mile to ensure resident satisfaction."