Lowe's Home Improvement

"I had a very good experience at Lowe's in Miami gardens on 57th avenue with the sale clerk and name of Jean and the lighting. He was very professional. He helped me to the utmost he took his time. He was patient. He helped me check out and he loaded my vehicle up with a big lamp that I bought. I appreciate his time, his courtesy and his effort. He's a blessing in disguise. Thanks Lowe's for a great employee"

"I can’t begin to tell you how much money I spent at this location and never had an issue until I was in there trying to return a Malibu light that was defective. I must’ve lost my receipt but all I really wanted was a store credit so I could get a new one that worked. I approached the sales clerk, and was told that I was not allowed to return or exchange anything without a receipt. I have returned a few items before in the past both with and without a receipt without any problems, but somehow this location has a new policy that will not allow any returns. I explained to the clerk that I was a good customer and shopped there quite frequently and never had an issue. She pointed to the sign with the stores, return policy. The sign said it was up to the “discretion” of the store as to whether to allow a credit or refund if the customer didn’t have a receipt. I asked for the manager, and finally spoke to a manager named Rosa. This woman came out and ignored me for what seemed like 10 minutes until she finally begrudgingly asked me what the issue was. I explained what it happened and asked if she could look me up in the system to see if the purchase I made was in the system, even though I paid cash. She then asked me for my drivers license and credit cards which I happily handed to her. After doing whatever she was doing for what seemed like an eternity, she said she could not return or exchange my item. Apparently, she decided that I was not honest enough looking for her to use her “discretion” and allow me in exchange. Can you believe it? After asking me for all kinds of ID and keeping me there for over 20 minutes I still was not allowed to exchange the item I purchased. I must admit after all of this, I felt like I was being treated as if I was a shoplifter or a criminal. I’m a 66-year-old disabled man who spends quite a bit of money at this location and now I was being treated as if I was a shoplifter or some kind of common criminal looking to get over on a store for a $20 Malibu light. I must say, this manager’s horrible, unfriendly attitude and lousy demeanor didn’t help matters. I did learn that in the future to hang onto my receipts or pay with a credit card. Needless to say, I won’t be returning to this store or spending any more money at this location. Apparently this location is being “penny wise and dollar foolish.” I may not even be returning to any Lowe’s if this is the way, they treat their customers. By the way, I’ve never had this kind of problem or rude customer service in any Lowe’s I’ve ever been in other than this one."

"Glad to see how associates are always willing to help you with your needs. The Lighting section looks great and offers a wide range of options."

"If you are tired of waiting in line at the other place… you know the orange place then you need to come to this side lol , every time I come here there is never lines, the employees are always very attentive and everything is well organized. They have everything you need for home improvement."