Starbucks

"I wish I could give this place 0 stars. This was my second time waiting over 40 minutes for a caramel ribbon crunch. The cashier was super rude when I asked for my money back while huffing and puffing in my face. They definitely prioritize the car line over face to face interaction. Never again."

"I don’t drink coffee, but I am addicted to the dragon drinks at Starbucks. Every time I place an order, I get 2 dragon drinks, and ask for 5 scoops of the freeze dried dragon fruit inclusions. However, when I receive my drinks, I’m lucky if they even have the 2 standard scoops that It comes with. So, I always have to ask for extra, which they do give me, but it’s never 5 scoops, and it’s always met with an attitude. Today (12-29-23), however, I received the most pathetic dragon drink, ever. Remember, I always get 2. One was sufficient. It definitely wasn’t 5 scoops of dragon fruit, but it was at least what it should have been. The second one, literally had three pieces of dragon fruit in it, and it wasn’t even the right color. I don’t know how they could give someone this drink, and think that it was ok? Even if I didn’t ask for extra, it wasn’t even enough to make it a proper dragon drink. And also keep in mind, that I am there at least 2-3 times a week, and always get the same thing every time. It’s been this way for a while. If they don’t recognize me/my order by now, they never will. Not that I expect any special treatment, because I don’t. I just expect my drinks to be made the way I ask them to be made, when I order them. I don’t think that I’m asking too much?! Do you??? Also, I always tip, but you better believe that I revoked that tip so quickly today. Especially, after the attitude that I was given, for wanting my drink to be made properly. I think I’ll start going to the Causeway location from now on. It’s a little bit further, but at least I know that I will get what I ask for, and with a smile at that."

"this is my regular Starbucks. went tonight to get hot chocolate since it was cold today. It was 8:20pm, which I understand is close to the closing time, but I didn’t even get to a full stop before the drive thru person promptly says “we’re closed” so I told them I thought they closed in 10 minutes (at 8:30, as posted here and on Apple Maps) and she told me they closed at 8pm. Either fix the posted times, or get management who will actually serve until closing :("

"Honestly, Starbucks as a whole is just going down hill, especially in this area. Order 4 mobile drinks 15 minutes ahead for pickup via drive through. Drive through wait was about another 10 minutes. Once I got to the window the employee was just completely rude. I waited another 5-7 minutes at the window (with little to no interaction or induction that I was there and when I did get interaction it was just rude.) I ordered these drinks for wife and 2 other family members. When I got home (less than a 7 minute drive) the wife informed me they were all wrong. She ordered 3 chai tea lattes and a cold brew with white mocha and chocolate mocha drizzle. Neither syrups were present and the chais tasted like just milk. (See pictures) When we called Starbucks customer support, they said we’ve called previously with incorrect orders and that we would have to go to the store and get a refund, very rudely might I add. I never received the name of the support agent, just a hard sigh, a no and hang up. Honestly, if you don’t want to go to work, don’t. Find another job or be an adult. Only giving two stars because after I went back, and waited in line (inside this time) for about 10 minutes, and got the drinks remade they came out a lot closer to what was ordered. Even then they still completely missed a drink but 3/4 where now what was ordered and tasted like chai! I shouldn’t have to go to a store 2 times and get a rude customer service experience on the phone because other people cannot do their job correctly. I ordered ahead so they could have the order correct. This isn’t the first, second or third time. It’s a hit or miss with this place. Not just in customer service / experience but in the drink creations themselves. Most times ( maybe 50-70%) my wife just fixes the drinks at home with our own syrups. I’d say the best Starbucks in the area is the Starbucks inside target on Bloomingdale just 2-3 minutes down the road. There’s no drive through, but it’s totally worth it to get the drinks we order first go around."

"Excellent location and a great choic3 of coffee to enjoy while driving down to Miami. With no doubts I will come back on my next visit! The store is very clean and organized. The staff is very profesional and efficient."