Roami at Habitat Brickell

"Very bad experience here, STAY AWAY FROM IT! We arrived to the hotel at night and the room was very dirty. When we went down to the front desk, the agent that was working at the moment didn’t give us any solution and the manager would refuse to talk to us by phone so we had to spend the first night in a dirty room, not even taking a shower cause it was disgusting. We just wanted to cancel our stay and go to another hotel but of course they refused to refund the money. Next day, the housekeeping manager came to the room, and at first she even said that everything was clean and we had to almost force her to clean the room and to fix the sink which wasn’t working either. After cleaning, the room was still dirty (what a surprise) and the sink wasn’t working. Please, even if it’s the cheapest option, try to go to another hotel. You will appreciate it"

"Booked with Roami 6 months ago paid in full for a apartment, at 415 pm on the day of arrival they told me they had advertised the wrong price & I must pay almost another €700 extra for my 4 night stay(via email) or loose my booking when I contacted them to complain they said they could do nothing & hung up on me , sent me another email within 2 min saying they had refunded my money , leaving in Miami airport at 10pm that night with nowhere for my family to sleep that night."

"Update: They did provide a full refund minus that night we spent there and the day we spent waiting for them to make a decision. But I would still please stay away from this property at all cost. We got here on 12/18 along with our 12 month old baby. Here are the reasons you should STAY AWAY!: THIS IS ABSOLUTELY NOT LUXURY!! The owner doesn't not care that we had to sleep in a freezing apartment with our infant. We were forced to sleep with our baby between us because of the extremely low temperatures in the apartment. We had to cover his body while trying to sleep ourselves and ensure his head never gets covered. The lack of heating made the place inhabitable and was a health and safety violation. Instead of providing a refund and sending us on our way, he refuses to accept any accountability for not providing what's advertised. Equivalent to defrauding hardworking people of their hard earned money. He is trying to force us to stay in the freezing apartment with our 12 month old by offering space heaters, another hazard given that we have a toddler. 1). Other folks have spoken about pest infestations which include bed bugs. If you are one of the unlucky ones, they will travel back to your house and cost a whole lot. 3). The air conditioning does not work properly and the heat did not work. Per the weather forecast, there was a cold front that took the weather down to about 40 F which is pretty cold, especially for a 12 month old. The front desk person tried to turn it on but noted that it indeed was not functioning and we were forced to sleep in an extremely cold apartment with a baby. Maintenance guy came up with the manager the next day and said they needed to get an expert to fix it. Still no heat at that time. It's 1:44pm the next day and there is still no heat. 2). I work remotely and realized that there is no secure WiFi network available. The network name that they provide does not exist, they blame it on a storm that never happened and refer you to an insecure network. 3). The master bedroom smells unclean and moldy. With damaged walls that were filled with putty to get ready for the next victim. 4). The furniture and appliances are super dated, e.g., the washer and dryer are from the 1990s. The same is true for the furniture and the 32" old television that keeps flickering when on. 5). The kitchen faucet is gross and the joint is cover with mildew/mold. The pictures are attached. 6). The walls are paper thin and damaged. There are scrapes and dirt on the walls that have not been painted or cleaned in a very long time. 7). The refrigerator is as dated as the washer/dryer with the filter door on the bottom sticking out. Pictures also attached too. 8). Rocking and chipped glass coffee table. With a 12 month old, a chipped glass coffee table is a hazard. My wife cut her leg on this table. 9). There is a dining table that's also rocking and is hardly practical for use. 10). I seriously can't believe they have 1 television from the late 90s in the living room of a 2 bedroom rental. The property was not as advertised. When a property is marketed in a certain manner, guests reasonably expect the described conditions to be accurate- this constitutedls false representation. BEWARE!"

"I was in Miami for military service, I been here since Nov 5, 2023, from the moment I walked in I was greeted without hesitation from Gerald , since my stay Gerald has exceeded my expectations, always ready to help when needed, Gerald needs a raise and Recognition by management, I have seen him everyday since I’ve been here from the morning shift and the evening shift, he is surly a great asset to the company! Great stay I will refer all my friends and family."

"I've been here since june 14th... I leave june 23rd. Every single day 9-4, it's a constant drill going on above my bedroom... I came to miami for surgery, so I clearly need a lot of rest after....didn't get that due to upgrades ( I'm guessing) being done. The location worked well since I took Uber a lot. 15 minutes from my surgery center ( cg cosmetics). Not a lot of amenities. A lot has been run down since pictures were taken... Staff nice overall 3.5/ 5. Possibly would come back... but doubt it. Pool really warm, my daughter said, so that's nice."